Human Resources

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Ms

  • Heather Smart
  • Illegal in most jurisdictions
  • HEATHER SMART Dual Citizen (US & UK) | +1-714-420-4710 | smart_h@outlook.com ________________________________________ STRATEGIC HUMAN RESOURCES EXECUTIVE Global HR Leader | Culture Architect | Workforce Transformation Strategist Dynamic HR executive with 15+ years of leadership experience across EMEA, APAC, and North America, driving workforce transformation, leadership development, and HR technology innovation. Adept at aligning HR strategy with business goals, optimizing remote-first workplace cultures, and leveraging AI-driven HR solutions for talent acquisition, retention, and engagement. Expertise in scaling globally distributed teams, shaping inclusive company cultures, and implementing data-driven HR strategies to enhance productivity, compliance, and employee experience. ________________________________________ CORE COMPETENCIES • Global HR Strategy & Workforce Planning • Organizational Design & Succession Planning • Remote Culture & Employee Engagement • Talent Acquisition & Leadership Development • Diversity, Equity & Inclusion (DEI) • HR Analytics & AI-Driven HR Solutions • Change Management & Crisis Leadership • Compensation Strategy & Workforce Optimization ________________________________________ PROFESSIONAL EXPERIENCE Vice President, Global Human Resources 9n Graphene Manufacturing & Biomedical Technologies | London, UK (Remote) | June 2022 – Present Pioneering sustainable deep-tech company transforming carbon waste into high-value graphene materials. • Accelerated workforce agility, cutting recruitment timelines 43% by implementing AI-powered analytics and automated hiring processes. • Designed and launched an inclusive remote culture framework, increasing employee engagement scores by 15% and retention rates. • Integrated global compensation & benefits strategy, aligning incentives with business performance to enhance retention and equity. • Implemented compliance protocols across North America, EMEA, and APAC, ensuring regulatory alignment in remote operations. • Led crisis management initiatives, stabilizing operations during rapid market shifts and organizational restructures. ________________________________________ Chief People Officer & Head of Operations Three Points Business Advisors | Manchester, UK & US (Remote) | Nov 2018 – Present International boutique consulting firm specializing in global workforce strategy, HR transformation, and leadership coaching. • Scaled global HR strategies, increasing cross-functional collaboration across EMEA, APAC, and North America. • Spearheaded operational efficiency measures, cutting annual HR costs by $500K through vendor renegotiations and HR tech optimizations. • Redesigned leadership development pipelines, leading to 70% promotion rates for mid-level managers transitioning into senior roles. • Implemented workforce analytics models, using data to predict turnover risks and enhance retention initiatives. • Introduced DEI programs that increased workforce productivity, reinforcing inclusive hiring, mentorship, and career development programs. ________________________________________ Vice President of Human Resources & Organizational Development Consultant Smart Start Business Solutions | Los Angeles, CA | May 2012 – Nov 2018 HR consulting firm specializing in operational excellence and workforce scalability. • Enabled a 400% workforce expansion, designing scalable HR infrastructure for high-growth companies and startups. • Optimized talent onboarding, increasing new hire retention rates through structured training and mentorship programs. • Led conflict resolution initiatives, improving cross-functional collaboration and workforce alignment. • Built performance management systems, ensuring leadership accountability and growth-oriented career paths. ________________________________________ SOCIAL IMPACT & NONPROFIT EXPERIENCE Director of People and Culture (Volunteer) Yuvoice Media Non-Profit | 2023 – 2024 Media nonprofit amplifying diverse voices through storytelling and advocacy. • Developed leadership training programs that expanded career mobility and workforce engagement. • Led inclusive culture initiatives, supporting diverse talent recruitment and retention efforts. Community Volunteer Blessing Box Community Food Program | Ongoing • Supported food distribution programs serving 500+ families weekly, ensuring equitable access to nutrition. ________________________________________ EDUCATION • Master of Business Administration (MBA) | University of the People | Expected Spring 2025 • Master of Human Resources & Organization Development | University of San Francisco • Bachelor of Arts in Industrial-Organizational Psychology | California State University, Long Beach
  • Full-time
  • 2822 W Bri
  • CA
  • February 25, 2025
  • +1 7144204710
  • smart_h@outlook.com