IT Change & Transition Analyst

IT Change Analyst
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Candidate Information

Full Name
Ali Yusuf Ali
Age
31
Education
City University London- Bsc (Hons) Business Computing Systems Upper Second Class Honours 2014-2018 Studied core units surrounding; Mathematics for computing; Computation and Reasoning; Human Computer Interaction; Project Management
Experience
Tokio Marine Kiln- IT Change and Transition Analyst March 2021- present  Maintain and run the IT Change Management process according to agreed levels, ensuring all change requests are quality assessed with queries addressed in a timely manner.  Responsible for all Change Management processes, ensuring procedures documentation is up to date and fit for use, offering training where required.  Ensure that Transition documentation and Knowledgebase articles are created, queries are resolved, and any outstanding items are escalated.  Support the creation of management reporting for Change and Service Transition processes with measurements based on KPIs, to show process effectiveness throughout the year  Support all audit and regulatory requirements such as JSoX, Operational Resilience and Internal Auditing.  Ensure All ServiceNow Tasks are actively monitored and updated in line with SLAs, and customers are kept informed.  Involved In the planning, design & testing of our change module when we moved from Ivanti to ServiceNow  Support configuration and SAM processes in Change & Configuration Management such as JML and Snow updates
Job Type
Full-time

Contact Details

Phone
N/A
Email
aliali_264@msn.com
Address
N/A
State
London
Country
London

About candidate

About you
I am an experienced IT Change & Transition Analyst with a strong background in Change, Release, and Incident Management. I have worked across various industries, ensuring smooth IT service transitions, process governance, and risk mitigation. I excel in managing large-scale cloud migrations, IT audits, and major incident coordination. With certifications in AWS Cloud, ITIL, and SAFe Scrum, I bring technical expertise and structured process management to every project.
What are you looking for in a new role?
I am seeking a role in Global Technology and Solutions that allows me to leverage my expertise in Change and Release Management while expanding my experience in cloud technologies and automation. I am looking for opportunities where I can contribute to process improvements, work on complex IT transitions, and collaborate with diverse global teams.
What you are interested in working with us?
I am interested in working with your organization because of its strong reputation in technology-driven solutions and structured IT service management practices. Your commitment to innovation and operational excellence aligns with my professional goals. I am excited about the opportunity to contribute my skills in Change and Transition Management to help drive seamless IT transformations.
What has been most challenging experience in a past role?
One of the most challenging experiences was managing IT service transitions and cloud migrations across multiple regions, including the US, UK, Brazil, and India. Coordinating across different time zones, ensuring compliance with audit requirements (such as JSoX and operational resilience), and maintaining seamless service delivery required strong project coordination, problem-solving, and stakeholder management. Despite the complexities, I successfully facilitated the transition with minimal disruption and improved efficiency.

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I am writing to express my interest in the Remote IT Change Analyst position at Nakuri Mitra . With a strong background in IT Change and Transition Management, I bring extensive experience in release, change, and incident management, ensuring seamless IT service transitions and process governance.

In my current role at Tokio Marine Kiln, I oversee the IT Change Management process, ensuring compliance, risk mitigation, and successful implementation of IT service changes. I have also played a key role in cloud migrations across multiple global regions and have hands-on experience with ServiceNow, Confluence, and Azure DevOps. My certifications in AWS, ITIL 4, and SAFe Scrum Master further reinforce my ability to drive IT service excellence.

I am excited about the prospect of joining Nakuri Mitra and leveraging my expertise to enhance your IT service operations. I look forward to the opportunity to discuss how my skills can contribute to your team.

Best regards,
Ali Yusuf Ali