Reward Analyst/Manager

Education

MA Hons. (CIPD) 2:1 Human Resource Management, De Montfort University, 2012 - 2013

Final dissertation on the subject of the ‘glass ceiling’ affecting women in the workplace

BA Hons. 2:1 Human Resource Management & Marketing, De Montfort University, 2009 – 2012

A-Levels: English Literature, History, Applied Business GCSEs

Career Summary

April 2024 – Present - Reward Partner

LTE Group

• Assist the Head of Reward with pay reviews, recognition, and compliance, preparing necessary documentation for successful execution.
• Ensure operational excellence in cyclical processes through effective project management to support the Reward team.
• Collaborate with the Business Partner team and stakeholders on deadlines and appraisal activities.
• Manage group benefits as the primary contact for providers, overseeing annual renewal, reviewing offers, making recommendations, and communicating changes to staff.
• Collaborate with stakeholders on Recognition initiatives, contributing to design and innovation, and managed implementation as needed.
• Work with the Reward Analyst to establish relevant Reward metrics and reporting requirements.
• Analyse Reward data to identify trends and proposed improvements, preparing necessary proposals.
• Generate relevant management information for projects as required.
• Manage the Role Evaluation process to ensure timeliness and effectiveness while managing key stakeholder involvement.

June 2020 – April 2024 - Reward Analyst (4 years)

Zellis

• Acted as first point of contact for colleagues in UK, ROI and Kochi on any reward related queries
• Provided monthly reports with data analysis to support decision-making
• Managed the annual renewal cycles for Zellis benefit plans, including collaborating with external vendors to expand the range of reward and benefit options.
• Managed and lead the process for the annual compensation review using the internal compensate platform
• Conducted regular benchmarking and research on market-related pay to maintain fairness and employee retention.
• Supported with the annual Zellis gender pay gap reporting exercise across all divisions
• Collaborated with HR Business Partners, Payroll, Finance, and HR to an effective reward strategy that aligns with the business and people strategy
• Promoted awareness of the total reward package, which includes base pay, options, benefits, work/life balance programs, recognition, performance management/career development, and additional benefits
• As a Wellbeing Champion, and Mental Health First Aider (MHFA), promoted wellbeing initiatives and signpost Wellbeing Champions to benefits packages around wellbeing including Employee Assistance Programme across UK, ROI and Kochi.

June 2019 –  June 2020 Senior HR Coordinator (1 year)

Zellis

• The day-to-day delivery of UK & ROI HR Administration, ensuring KPIs are achieved.
• Maintenance and development of People Cases within Service-Now, monitoring, tracking and seeking improvements to ensure efficiencies are applied where applicable to support a first-class HR service for our colleagues.
• Review, document and streamline processes within the People Shared Services team, seeking opportunities for improvement where possible.
• Maintenance of HR systems to meet Zellis standards and legislation as well as ensure colleagues receive an effective service which surpass their needs.
• Delivery of HR reporting, supporting the HR Business Partners, Head of Reward, Head of Talent & Development and CPO with requirements to meet the People strategy.
• Review HR policies and processes where applicable, ensuring they are aligned to our desired employer brand and legislative / customer requirements.

November 2018- April 2019– HR coordinator (5 Months FTC)

Papworth Trust

• Responsible for attracting, sourcing, and screening credible candidate to hiring managers for review
• Responding to internal and external HR related inquiries
• Redirecting HR related calls or distribute correspondence to the appropriate person of the team
• Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met
• Responsible for looking after and maintaining volunteering associate records, including completing all vetting checks
• Assisting with Ad-hoc projects

June 2017- September 2018 - HR Coordinator (1.5 years FTC)

Mars Petcare UK

• Prime point of contact for all moves within the UK and international moves into and out of the UK. Ensuring all paperwork is in place prior to the move (author and process offer, termination, impact letters and other HR documents)
• Providing advice to key P&O managers on company policy and procedure around HR practice and make sure these policies are adhered to.
• Working in partnership with P&O managers for specific segments of the business to ensure data for areas of responsibility is consistent, timely and accurate
• Defining organisation review processes, using this knowledge to design and develop current and new processes
• Undertake any testing such as quarterly integration tests and upgrades for SAP (CHRIS, HR system), as directed by the Country Key User
• Responsible for actioning payroll instructions, working closely with payroll to rectify any backdates including calculating holiday and statutory payments
• Responsible for processing expense/mileage claims, healthcare cover, and salary sacrifice schemes

2015 – 2017 Talent Acquisition Specialist – (2 years)

Royal Mencap Society

• Responsible for attracting, sourcing, and screening credible candidate to hiring managers for review
• Writing details reports and metrics on sourcing activity. Producing outstanding job advertisements
• Collaborating extensively with various job boards to create successful strategies for marketing and brand awareness
• Providing assistance and fostering working relationships with regional, area, and service managers with the pre-screening of applicants and the full cycle recruitment process for Mencap employees within the South region
• Providing ongoing support with designing, delivering and implementing the Applicant Tracking System (ATS)

2014 – 2015 HR Operational Support Advisor (1 year)

Royal Mencap Society

• Writing professional reports on a weekly and monthly basis whilst ensuring accuracy and timely distribution
• Working with HR business partners to deliver high quality and efficient customer service
• Liaising with HR teams to achieve excellent team performance by ensuring consistent and accurate application processes

2011 – 2014 Customer Service Representative (3 years)

MasterCard

• Personally handling direct first contact telephone enquiries with customers in a highly respectful and efficient manner
• Tactfully resolving issues in complex and difficult calls under time pressure in a poised and polite fashion
• Working seamlessly as part of a team solving customer service issues Additional Information

Awards: Ian Beardwell Memorial Prize – January 2014  The award presented to the highest achieving student on the HR Masters degree

Volunteering: President of Sikh Society at University – 2010

Other: Full clean UK Driving License. Fluent in Punjabi.