Remote Client Onboarding Coordinator

Onboarding Specialist
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Candidate Information

Full Name
Farah Al Halbouni
Age
29
Experience
3 years customer onboarding senior
Job Type
Full-time

Contact Details

Phone
15197011668
Email
farah.alhalbouni@gmail.com
Address
2083 McCracken Court
State
Ontario
Country
Canada
Website
http://www.linkedin.com/in/farah-al-halbouni

About candidate

About you
Customer Success professional with over three years of experience delivering exceptional client onboarding and lifecycle management in telecommunications. Skilled in leveraging Salesforce and HubSpot to optimize customer relationship workflows, analyze onboarding trends, and provide actionable insights that drive satisfaction and retention. Proven expertise in cross-functional collaboration with Sales, Engineering, and Product teams to streamline processes and ensure successful project execution. Recognized for delivering "white-glove" service, managing complex onboarding projects, and developing scalable training programs to enhance team performance. Certified Customer Success Manager (CCSM) with a focus on process standardization and data-driven solutions to improve customer experiences.
What are you looking for in a new role?
I am looking to join a dynamic team that empowers me to make decisions based on the benefit of the company and the client. I am passionate about customer advocacy and finding the most efficient way to do something and would like a work environment to support my passion.
What you are interested in working with us?
I am interested in working with you because I can be an asset to the team with my onboarding experience. I believe that I can jump into the role with minimal training required. I also have great interactions with clients with a proven record of retaining them when they're unhappy due to delays or issues within the onboarding process.
What has been most challenging experience in a past role?
I worked in the telecom industry which required construction for the clients I onboarded. Due to the delays in the industry, the most challenging aspect was finding a way to turn bad news into an actionable plan. This was challenging at first but it helped me grow my process standardization skills and retention skills.

Cover latter

Hello!

I am excited to apply for the Remote Client Onboarding Coordinator position at Naukri Mitra. With over three years of experience in customer success and onboarding, I have cultivated a passion for delivering seamless client experiences and fostering long-term relationships. This role aligns perfectly with my expertise in managing onboarding processes and my commitment to ensuring client success.

In my role as a Senior Commercial Onboarding Specialist at Ting Internet, I managed end-to-end onboarding for diverse B2B clients, including enterprise accounts and multi-tenant properties. By standardizing onboarding processes and collaborating across Sales, Engineering, and Product teams, I reduced delays and enhanced efficiency. My hands-on approach and dedication to providing "white-glove" service ensured smooth transitions and high client satisfaction.

Key accomplishments include:

  • Designing and delivering tailored training sessions, empowering clients and internal teams with the tools needed for success.
  • Leveraging CRM platforms like HubSpot and Salesforce to analyze onboarding trends, providing actionable insights that drove process improvements.
  • Proactively resolving onboarding challenges by identifying roadblocks and implementing effective solutions.

I thrive in remote environments, having successfully managed a distributed portfolio of clients while maintaining strong communication and engagement. My ability to adapt to new tools and processes, coupled with a results-driven mindset, positions me to excel as a Client Onboarding Coordinator at Naukri Mitra.

I am eager to bring my experience and enthusiasm to your team and contribute to delivering exceptional onboarding experiences for your clients. I welcome the opportunity to discuss how my skills and background align with your needs.

Thank you for considering my application. I look forward to the possibility of contributing to Naukri Mitra's success.

Best regards,

Farah Al Halbouni
London, Ontario, Canada
519-701-1668
Farah.alhalbouni@gmail.com

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