Knowledge Manager

Dale Coparanis

63

M.A. in Humanities California State University-Dominguez Hills - Carson, CA August 2011 to December 2013 B.A. in Economics Norwich University - Northfield, VT

Knowledge Management Systems Manager World Relief Corporation-Davenport, IA January 2022 to Present Design and develop a Knowledge Management program for World Relief, a Christian worldwide humanitarian organization with a diverse workforce and goals. Establish pertinent content management, process improvement, and decision-making support. • Totally revamped World Relief's Intranet on SharePoint enabling better communication and coordination across the organization. • Captured all finalized documents, placed them in a central library with metadata to display on appropriate pages and ensured a method for continual validation. • Coordinate the development of workflows for processes and forms. • Map key processes and apply continual improvement across all departments. • Lead a 5-person Knowledge Management Team and facilitate the monthly Knowledge Management Working Group. • Remote position Knowledge Management/Process Improvement Consultant Coparanis Consulting-Davenport, IA October 2020 to December 2021 Advise and assist in developing Knowledge Management and Process Improvement programs for forward thinking companies. Focus on refining decision-making, collaboration, communication and project coordination processes utilizing proven Knowledge Management principles. • Created and brought to completion 25 processes and procedures for a regional bank with four semi- autonomous locations. • Completed the Knowledge Management/Process Improvement portion of 3 major projects with the regional bank that brought tremendous change and new energy to the organization. • Developed a SharePoint based site to organize and communicate the overall efforts of the Business Process Optimization team. • Hybrid position Knowledge Management Officer United States Army-Rock Island Arsenal, IL December 2019 to September 2020 Knowledge Management Officer responsible for creating and implementing a Knowledge Management program at Headquarters, First Army. Led a team of 3 (two military and one contractor) in developing effective decision-making support, project coordination, Lean process improvement, succession planning, collaboration and content management. • Initiated the first ever Continuous Process Improvement program at First Army focusing on key processes at the command . • Successfully implemented a Continuity Program for a 300 person headquarters focused on capturing key information for essential tasks. • Developed a SharePoint based dashboard for the Chief of Staff that allows the 12 sections to continuously update their information and get feedback. Knowledge Management Officer United States Army-Norfolk, VA July 2018 to November 2019 Knowledge Management Officer responsible for creating and implementing a Knowledge Management program at Headquarters, Joint Enabling Capabilities Command. • Reworked the recurring meeting and information flow for a Joint Military Command resulting in better communication with 25% fewer meetings. • Created a task tracking process to ensure accountability resulting in a 50% increase of tasks completed on time. Knowledge Management Consultant United States Army-Norfolk, VA October 2016 to July 2018 Knowledge Management Consultant with the Joint Enabling Capabilities Command. We assisted various Joint Commands in developing their processes for decision-making support and Lean process improvement. • Provided the framework for decision-support for a multi-national, multi-time zone, Joint exercise resulting in a highly successful training event. • Developed a Knowledge Management Assessment tool that looked at the effectiveness of Knowledge Management from the perspectives of the leadership, staff and the Knowledge Management team generating greater fidelity in assessments. Knowledge Management Program Manager Wisconsin Department of Employee Trust Funds-Madison, WI February 2016 to June 2016 Contract position for planning organizing and leading the implementation of the department's Knowledge Management initiative. • Developed the Knowledge Management Strategic Plan and Guiding Principles to set the guidelines for the initiative. • Coordinated development of a department-wide Taxonomy to increase communication and unity of effort across the department. Knowledge Management Officer United States Army-Scott AFB, IL May 2014 to February 2016 Director of Knowledge Management for the Army Surface Deployment and Distribution Command. • Led the restructuring and refocusing of the Knowledge Management program for the command ($5.2B in operations) to include process mapping and tacit knowledge capture. • Initiated the two yearlong local server reorganization and SharePoint collaboration projects to reduce clutter and speed searches. Operations Supervisor and Knowledge Management Officer United States Army Camp Arifjan, Kuwait May 2013 to May 2014 Served as the Logistics Operations Supervisor for Army Central Command, Kuwait and Jordan • Supervised staff, managed staff coordination and monitored all requirements and operations within the 40-person directorate. • Served as Knowledge Management Officer, enhanced SharePoint collaboration resulting in faster knowledge sharing and ensured section reports were synchronized. • In Jordan, helped coordinate the logistics support to the destruction of WMDs in Syria by engaging Jordanian civilian and military personnel.

IA

United States