Report Abuse

Candidate Information

Full Name
Heather Smart
Age
Illegal in most jurisdictions
Education
Master
Experience
HEATHER SMART Dual Citizen (US & UK) | +1-714-420-4710 | smart_h@outlook.com ________________________________________ STRATEGIC HUMAN RESOURCES EXECUTIVE Global HR Leader | Culture Architect | Workforce Transformation Strategist Dynamic HR executive with 15+ years of leadership experience across EMEA, APAC, and North America, driving workforce transformation, leadership development, and HR technology innovation. Adept at aligning HR strategy with business goals, optimizing remote-first workplace cultures, and leveraging AI-driven HR solutions for talent acquisition, retention, and engagement. Expertise in scaling globally distributed teams, shaping inclusive company cultures, and implementing data-driven HR strategies to enhance productivity, compliance, and employee experience. ________________________________________ CORE COMPETENCIES • Global HR Strategy & Workforce Planning • Organizational Design & Succession Planning • Remote Culture & Employee Engagement • Talent Acquisition & Leadership Development • Diversity, Equity & Inclusion (DEI) • HR Analytics & AI-Driven HR Solutions • Change Management & Crisis Leadership • Compensation Strategy & Workforce Optimization ________________________________________ PROFESSIONAL EXPERIENCE Vice President, Global Human Resources 9n Graphene Manufacturing & Biomedical Technologies | London, UK (Remote) | June 2022 – Present Pioneering sustainable deep-tech company transforming carbon waste into high-value graphene materials. • Accelerated workforce agility, cutting recruitment timelines 43% by implementing AI-powered analytics and automated hiring processes. • Designed and launched an inclusive remote culture framework, increasing employee engagement scores by 15% and retention rates. • Integrated global compensation & benefits strategy, aligning incentives with business performance to enhance retention and equity. • Implemented compliance protocols across North America, EMEA, and APAC, ensuring regulatory alignment in remote operations. • Led crisis management initiatives, stabilizing operations during rapid market shifts and organizational restructures. ________________________________________ Chief People Officer & Head of Operations Three Points Business Advisors | Manchester, UK & US (Remote) | Nov 2018 – Present International boutique consulting firm specializing in global workforce strategy, HR transformation, and leadership coaching. • Scaled global HR strategies, increasing cross-functional collaboration across EMEA, APAC, and North America. • Spearheaded operational efficiency measures, cutting annual HR costs by $500K through vendor renegotiations and HR tech optimizations. • Redesigned leadership development pipelines, leading to 70% promotion rates for mid-level managers transitioning into senior roles. • Implemented workforce analytics models, using data to predict turnover risks and enhance retention initiatives. • Introduced DEI programs that increased workforce productivity, reinforcing inclusive hiring, mentorship, and career development programs. ________________________________________ Vice President of Human Resources & Organizational Development Consultant Smart Start Business Solutions | Los Angeles, CA | May 2012 – Nov 2018 HR consulting firm specializing in operational excellence and workforce scalability. • Enabled a 400% workforce expansion, designing scalable HR infrastructure for high-growth companies and startups. • Optimized talent onboarding, increasing new hire retention rates through structured training and mentorship programs. • Led conflict resolution initiatives, improving cross-functional collaboration and workforce alignment. • Built performance management systems, ensuring leadership accountability and growth-oriented career paths. ________________________________________ SOCIAL IMPACT & NONPROFIT EXPERIENCE Director of People and Culture (Volunteer) Yuvoice Media Non-Profit | 2023 – 2024 Media nonprofit amplifying diverse voices through storytelling and advocacy. • Developed leadership training programs that expanded career mobility and workforce engagement. • Led inclusive culture initiatives, supporting diverse talent recruitment and retention efforts. Community Volunteer Blessing Box Community Food Program | Ongoing • Supported food distribution programs serving 500+ families weekly, ensuring equitable access to nutrition. ________________________________________ EDUCATION • Master of Business Administration (MBA) | University of the People | Expected Spring 2025 • Master of Human Resources & Organization Development | University of San Francisco • Bachelor of Arts in Industrial-Organizational Psychology | California State University, Long Beach
Job Type
Full-time

Contact Details

Address
2822 W Bri
State
CA
Country
US

About candidate

About you
I am an HR leader with over 15 years of global experience driving innovative HR strategies across EMEA, APAC, and North America. My career is marked by transformative leadership in remote workforce management, strategic talent acquisition, and inclusive culture-building. I excel in leveraging data-driven insights and advanced HR technologies to streamline operations, enhance employee engagement, and deliver sustainable business results on a global scale.
What are you looking for in a new role?
I am looking for a leadership role where I can shape the future of remote work, drive HR innovation, and build a high-impact, people-first culture. This opportunity aligns perfectly with my expertise in strategic workforce planning, employee engagement, and global HR leadership. I thrive in fast-paced, forward-thinking organizations that value data-driven decision-making, DEI, and HR technology to optimize workforce performance. I’m excited about the chance to champion culture, attract top talent, and implement cutting-edge HR solutions in a fully remote, global environment.
What you are interested in working with us?
I am excited about the opportunity to join a forward-thinking, innovation-driven company that is redefining remote work culture and prioritizing employee engagement, inclusivity, and strategic workforce transformation. Your commitment to building a dynamic, people-first workplace aligns perfectly with my passion for HR innovation, leadership development, and leveraging AI-driven solutions to enhance workforce efficiency. I am eager to contribute my expertise in global HR strategy, talent acquisition, and organizational design to drive meaningful impact and support your vision for the future of work.
What has been most challenging experience in a past role?
One of the most challenging experiences in my career was leading a global workforce transformation during a period of rapid expansion and organizational change. At Three Points Business Advisors, I was responsible for scaling HR strategies across EMEA, APAC, and North America, while ensuring consistent culture, compliance, and leadership alignment.

The challenge was balancing business growth with employee experience, especially in a remote-first environment with diverse regional regulations and expectations. To address this, I implemented AI-driven workforce analytics to predict retention risks, redesigned leadership development programs, and introduced DEI initiatives that boosted engagement and cross-functional collaboration.

Ultimately, these strategies increased employee retention, reduced hiring timelines by 43%, and improved workforce productivity, reinforcing the value of a people-first, data-driven HR approach in a fast-scaling global organization.

Cover latter

Redefining Remote Work Through Culture, Strategy & Innovation

A company is only as strong as its people. In today’s remote-first world, the difference between a good workplace and a thriving, high-impact organization lies in how well its HR strategy aligns with innovation, culture, and business goals. This is what excites me about the Chief Human Resources Officer role with you. Your mission to create an inclusive, high-performance remote workforce resonates deeply with my career passion—designing people-first cultures that drive engagement, retention, and business success on a global scale.

Understanding the Challenge: Scaling a People-First Remote Organization

The shift to fully remote work presents unique challenges:

  • How do you create a workplace where employees feel connected, valued, and engaged—without physical offices?
  • How do you attract, retain, and develop top talent in a globally distributed workforce?
  • How do you leverage AI, data, and HR technology to enhance workforce performance and optimize decision-making?

For you, these are not just theoretical questions—they are the core of your HR vision. This is where I thrive.

My Experience: A Blueprint for Growth & Innovation

At 9n Graphene Manufacturing & Biomedical Technologies, I led HR transformation initiatives that accelerated global talent acquisition, DEI-driven leadership development, and AI-powered workforce planning. The result? A 43% reduction in recruitment timelines, a 24% increase in employee retention, and a culture where engagement scores increased by 15%.

At Three Points Business Advisors, I helped organizations scale remote-first cultures across EMEA, APAC, and North America, designing data-driven HR strategies that resulted in 70% of leadership development participants earning senior promotions. I also led global compliance initiatives, ensuring regulatory alignment across multiple countries while maintaining flexibility and innovation.

These experiences have shaped my approach to building high-performance, remote-first teams—balancing technology with human connection, data-driven insights with cultural intuition, and business needs with employee well-being.

The Future: How I Can Help You Thrive

As CHRO, I would bring a strategic, people-first approach to:

Scaling your globally distributed workforce, ensuring seamless collaboration, culture-building, and retention strategies.
Implementing AI-driven HR analytics to predict workforce trends, enhance talent acquisition, and drive smarter decision-making.
Championing DEI and employee engagement initiatives that create a genuinely inclusive, high-performance remote culture.
Designing compensation, benefits, and career development programs that attract and retain world-class talent.
Leading HR innovation by integrating cutting-edge HR technology, AI solutions, and continuous learning programs.

You are setting new standards for remote work, and I am eager to contribute to your visionary, high-growth environment. I welcome the opportunity to discuss how my global HR leadership experience, workforce transformation expertise, and passion for remote-first culture can help drive your continued success.

Looking forward to connecting.