WFM Specialist

Workforce Management Specialist
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Candidate Information

Full Name
Queen Elizabeth Tupas
Age
32
Education
BS in Information Technology
Experience
6 years in Workforce Management. (2 years - RA/RTA and 4 years Scheduling Analyst)
Job Type
Full-time

Contact Details

Phone
+639292817109
Email
tupas.queenelizabeth@gmail.com
Address
1026 Purok Sibuyas, Gredu
State
Davao del Norte
Country
Philippines

About candidate

About you
I am a detail-driven workforce professional with hands-on experience in real-time adherence, scheduling analysis, and strategic roster planning. Over the years, I’ve developed a keen eye for aligning staffing needs with business goals—ensuring optimal coverage, minimal downtime, and efficient resource utilization.
Beyond the numbers, I bring strong communication, critical thinking, and collaboration skills that help me work effectively across teams and functions. I thrive in dynamic environments where precision, adaptability, and quick decision-making are essential. Whether anticipating staffing gaps or refining schedules for better performance, I approach every task with a solution-oriented mindset and a focus on results.
What are you looking for in a new role?
I’m looking for a role where I can apply my expertise in workforce management and scheduling to create efficient, high-impact rostering solutions. I want to be part of a team that values accuracy, collaboration, and continuous improvement. Ideally, I’m seeking a position that offers both challenge and growth—where I can contribute to operational excellence while continuing to sharpen my analytical and problem-solving skills.
What you are interested in working with us?
Because I’m intentional about where I invest my skills. I bring a blend of structure, precision, and adaptability—qualities that have consistently helped teams run smoother and smarter. I’m drawn to environments where high standards aren’t just expected but matched with purpose and momentum. I see this as more than a job—it’s a chance to contribute meaningfully, grow continuously, and be part of something that values both results and the people behind them.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was working with a teammate who lacked clarity in their responsibilities, which put the entire team at risk of errors and possible escalations. As the point of contact (POC), I had to step up—not just to keep things on track, but to protect the team's credibility. I took the lead in clarifying expectations, providing support, and escalating appropriately when needed. This situation reinforced a key lesson for me: when you're part of a critical function, understanding the weight of your role and the value of your skills is non-negotiable. Credibility isn’t just about doing your job—it’s about owning it and being someone the team and company can rely on.

Cover latter

Dear Hiring Manager,

I am writing to express my interest in the Rostering Coordinator position at Naukri Mitra. With a strong background in workforce management, real-time adherence, and scheduling analysis, I bring a proven ability to optimize staffing schedules that align with operational goals while ensuring team efficiency and reliability.

In my previous roles, I have successfully created and managed rosters that balanced business demands with employee wellbeing. As a point of contact for my teams, I have demonstrated leadership by proactively addressing challenges, supporting colleagues, and safeguarding the credibility of our operations. I understand that precision, clear communication, and adaptability are essential to maintaining smooth workflows in fast-paced environments.

I am confident that my data-driven approach, attention to detail, and collaborative mindset would allow me to contribute meaningfully to your company. I am eager to bring my skills and experience to your team and support your commitment to operational excellence.

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your organization.

Sincerely,
Queen