Technical Support Engineer

Technical Support Engineer
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Candidate Information

Full Name
Gaurav Barmase
Age
24
Education
Bachelor of Technology
Experience
3 Years
Job Type
Full-time

Contact Details

Phone
9975144328
Email
gauravbarmase.2000@gmail.com
Address
Nagpur
State
Maharashtra
Country
India

About candidate

About you
My name is Gaurav Barmase, I have over 3 years of experience as a Technical support engineer. I graduated from Dr. Babasaheb Ambedkar Technological University with a degree in Electronics And Telecommunication Engineering, which provided me with a strong foundation in IT and problem-solving.


In my most recent position at Akamai Technologies, I was responsible for providing technical support for [Akamai’s Top tire customer based on any issues]. I Proactively monitored, and managed a diverse range of customer inquiries, resolving issues efficiently and ensuring high levels of customer satisfaction.

One of my key strengths is my ability to communicate complex technical information in a way that’s easy for users to understand. I have good knowledge of Computer Networking, DNS, HTTP, TCP/IP, and DHCP. These are my key skills. Along with that, I have done a certification course in computer networking at NPTEL.
What are you looking for in a new role?
As a Cloud Support Engineer, I’m looking for a role that allows me to leverage my technical skills while also providing opportunities for growth. Specifically, I want to work with cutting-edge cloud technologies and be part of a team that prioritizes collaboration and knowledge sharing.

I’m eager to tackle complex challenges and find solutions that enhance customer satisfaction. Additionally, I value an environment that supports continuous learning, whether through training programs or exposure to new tools and practices. Ultimately, I’m looking for a position where I can contribute to innovative projects and help clients effectively utilize cloud solutions.
What you are interested in working with us?
I’m interested in working with you because your organization is known for its commitment to innovation and excellence in cloud solutions. I admire your focus on customer satisfaction and the opportunity to work with a talented team. Additionally, I believe that your values align with my own, especially regarding continuous learning and professional growth. Ultimately, I see a great opportunity to contribute and make a meaningful impact in a dynamic environment.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced as a Technical Support Engineer involved a critical outage affecting multiple clients. The pressure was high, and I had to quickly diagnose the root cause while managing client communications. I collaborated closely with cross-functional teams to implement a solution, which ultimately restored service. This experience taught me the importance of effective teamwork and staying calm under pressure, and it ultimately strengthened my problem-solving skills.

Cover latter

To,
Human Resource Manager,

Dear Sir,

My attention was immediately drawn to the ad on job Site in which you state you are looking for a Cloud Support Associate. The profile you have outlined fits me very well as I will further explain in this letter.

I am currently working as Technical Support Engineer  at Akamai Technologies. In this position I am responsible for Monitoring, diagnosing, resolving and fixing customer networking issues. Troubleshoot protocols running on Internet to assist customer with problem isolation and resolution. If requested, escalate the customer's case to a subject matter expert. Over the past 3 years , I have gained ample experience in the field of customer support services .

I would describe myself as someone who is good team player and self-Motivated person with positive attitude. Combined with my experience, I believe that I can make a valuable contribution to your organization. I see the position of Cloud Support Associate as the perfect next step in my career. In the position of Cloud Support Associate I expect to be able to develop myself further as a professional.

I would like to further explain my motivation for the position of Cloud Support Associate during a personal meeting. You can reach me either by phone via 9975144328 or by email via gauravbarmase.2000@gmail.com.

Thank you for your consideration. I look forward to hearing from you.

Sincerely,

Gaurav Vasudeo Barmase