Technical support engineer

Technical Support Engineer
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Candidate Information

Full Name
Ramakrishna Kandunuri
Age
27
Experience
2.11
Job Type
Full-time

Contact Details

Phone
08179894679
Email
kandunuriramakrishna555@gmail.com
Address
Guntur
State
Andhra Pradesh
Country
India

About candidate

About you
I’m Ramakrishna Kandunuri, a Technical Support Engineer with 3+ years of experience troubleshooting complex systems across Windows, Linux, and MacOS environments. Proficient in Python, REST APIs, and customer support tools like Jira and Hubspot, I excel at diagnosing issues, maintaining compliance with standards, and delivering exceptional client satisfaction.
What are you looking for in a new role?
I’m looking for a role where I can apply my technical expertise, especially in troubleshooting and maintaining complex systems, while also collaborating with a dynamic team to solve challenging problems. I’m particularly drawn to opportunities that allow me to grow, contribute to impactful projects, and deliver exceptional value to customers.
What you are interested in working with us?
I’m excited about the opportunity to work with your team because of your innovative approach and commitment to excellence in the industry. aligns closely with my own professional values. I’m eager to contribute my skills in [specific areas relevant to the job] to support your mission and be part of impactful projects
What has been most challenging experience in a past role?
One challenging experience was troubleshooting recurring API issues for a critical client, involving cross-system analysis and vendor coordination. After thorough debugging and collaboration, I identified a configuration mismatch, implemented a fix, and improved SLA adherence. This taught me patience, teamwork, and the value of structured problem-solving under pressure.

Cover latter

Hi,

I am writing to express my strong interest in the [Position Name] role at [Company Name]. With over 3 years of experience as a Technical Support Engineer, I have honed my skills in troubleshooting complex systems, maintaining operational excellence, and delivering exceptional customer satisfaction.

In my current role at Mercans, I provide Level 2 and Level 3 support, resolving technical challenges across Windows, Linux, and MacOS environments. I have hands-on experience with Python, REST APIs, and ticketing systems like Jira and Hubspot, enabling me to identify root causes efficiently and implement lasting solutions. My collaborative approach has allowed me to work seamlessly with cross-functional teams, ensuring SLA adherence and enhancing client relationships.

One of my key achievements involved resolving API connectivity issues for a high-priority client, where I identified a configuration mismatch, implemented a fix, and documented the solution to prevent recurrence. This experience reinforced my problem-solving abilities and commitment to quality.

I am particularly drawn to [Company Name] because of your innovative approach and commitment to [specific company values/mission]. I am eager to bring my technical expertise and customer-focused mindset to contribute to your success.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

Best regards,
Ramakrishna Kandunuri