Risk Operations Manager

Enthusiastic compliance and Risk Management professional with 6+ years of experience in the financial industry. Proven expertise in regulatory compliance management and a comprehensive understanding of financial regulations. Extensive Experience in providing exceptional customer service, administering customer transactions, Fraud Operations, KYC, Resolution Services, Training, Mentoring, Fraud detection and prevention. Skilled in conducting risk assessments, developing compliance strategies, and implementing effective compliance programs. Proficient in analyzing complex regulatory guidelines and providing practical solutions to ensure full compliance. Known for exceptional communication skills, driving successful cross functional collaboration, and delivering comprehensive compliance training. Adept at problem-solving and streamlining processes to enhance operational efficiency. Exceptionally organized & focused, demonstrating an outstanding aptitude to manage & balance a variety of financial transactions in a fast-paced environment.

I want to work for a Company that values Innovation, Growth, and Continuous improvement. I am also looking for a role that can challenge me to learn and develop new skills. In terms of Company culture, I am looking for a positive, supportive environment that fosters collaboration, open communication and Mutual respect.

I believe that working in your organization would provide me with the opportunity to combine my professional expertise with my passion for making a difference. I am eager to contribute to your company's mission and be part of a team that shares my values and is committed to creating a better future.

The most challenging experience was that Once I dealt with an irritated customer on the phone while working as a Customer service specialist at Synchrony International Financial Services. The customer was upset and anxious because an unauthorized transaction had been made to their credit card. Despite the fact that the customer was yelling at me, I did not stop them, and I reminded myself of how nervous and stressed they must be to be behaving in this manner. I acknowledged the customer's feelings before asking for their membership details and continuing to investigate the issue. It turned out that the customer had forgotten about their annual Motor club membership due date. The consume was calm once we handled the situation and apologized to me. We talked about the weather and their love for pets near the end of our conversation.