Remote Technical Support Analyst Application

IT Operations Analyst
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Candidate Information

Full Name
Ieuan Hassan Howze
Age
26
Education
High School
Experience
5 years
Job Type
Full-time

Contact Details

Phone
8033639481
Email
ieuanhowze@gmail.com
Address
100 Riverbend Dr Apt E35
State
South Carolina
Country
US
Social Info

About candidate

About you
I've been able to work in both technical and client-side positions for Health Insurance, making it easy for me to grasp the challenges that both sides face. Whether its guiding clients in how to operate apps/websites or assisting the app-support/developers who encounter hardware/software issues while helping customers.
What are you looking for in a new role?
Much of my experience is at the call-center level. Speedy service and detailed documentation are the basis of doing the job each day and meeting the challenge of helping our customers and providing support for my team simultaneously.
What you are interested in working with us?
I find working in the technical field both challenging and fascinating, especially as technology changes within an organization, and I am wanting to help accomplish any goal that Nakuri Mitra sets. Whether in helping businesses use tech that allows them to better interface with their customers needs, or with assisting employees in utilizing their devices to fulfill their job functions.
What has been most challenging experience in a past role?
In supporting the Windows 11 migration from WIndows 10, a crucial Microsoft Update caused a global issue regarding network connectivity with Laptops/Desktops/Docking Stations.
This was able to be remediated via several patches that were able to restore the Corporate/VPN connections to these devices.
I was able to guide end-users through reconnecting these devices to their LAN/Wireless networks, and helping those using mobile devices to access their emails/files/IM messages

Cover latter

I am writing to express my interest in the Remote Technical Support Analyst position at Nakuri Mitra as advertised. With a strong background in IT support, customer service, and technical troubleshooting across diverse environments, I am excited about the opportunity to contribute to your team.

In my current role as a Helpline Agent II with Dominion Energy, I have honed my skills in managing multi-platform environments and diagnosing a variety of IT issues through calls and emails. My experience in utilizing ServiceNow for ticket management has equipped me with the ability to prioritize urgent requests effectively while maintaining clear communication with users, ensuring they have a seamless experience.

Prior to my time at Dominion Energy, I worked at TD Bank as an IT Operations Analyst, where I was responsible for troubleshooting hardware and software issues, setting up corporate devices, and ensuring compliance with business technology standards.

My earlier experiences with BlueCross BlueShield, where I managed hardware inventory and assisted in deployments, provided me with a strong foundation in asset tracking and management—skills that align perfectly with the requirements of this role.