Remote Office Manager Position

Cindy Carvalho

43

Office Manager, Advertising Manager 01/2014 to 01/2025 Tirecraft Port Coquitlam - Unit E - 1500 Kingsway Street, Port Coquitlam Restocked supplies and placed purchase orders to maintain adequate stock levels.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
Volunteered to help with special projects of varying degrees of complexity.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities,
and communicate instructions
Managed phone and email correspondence and handled incoming and outgoing mail and taxes Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data Dispatched our road guys to customers requiring service. Lead Customer Service Specialist, 04/2004 to 11/2014 Traveler's Financial Corp - Calgary, AB And Burnaby, BC • Responded proactively and positively to rapid change.
Increased efficiency and performance by monitoring team member productivity and providing feedback
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Reached out to customers after completed sales to suggest additional service or product purchases • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving
problems swiftly. Followed up with customers about resolved issues to maintain high standards of customer service. Responded to customer calls and emails to answer questions about products and services
Delivered prompt service to prioritize customer needs.

British Columia

Canada