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Experienced Manager in Customer Experience with a proven track record at Indusind Bank Ltd, driving service enhancements and maintaining high customer satisfaction. Demonstrated expertise in branch operations management at Yes Bank Ltd and RBL Bank Ltd, ensuring compliance, efficient transaction handling, and customer complaint resolution. Skilled in coaching staff, conducting audits, and promoting cross-selling to deepen customer relationships. Previous roles include Personal Banker at HDFC Bank Ltd and Dispatch Assistant at Neki Corporation. Known for being a quick learner with persuasive communication skills and a readiness to embrace new challenges. Career goal: To leverage extensive banking experience to further enhance customer service excellence and operational efficiency.