Online Customer success onboarding specialist

Customer Service Representative
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Customer Success AdvisorCustomer Success Associate
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Candidate Information

Full Name
Manisha Pun
Age
29
Experience
4+ years
Job Type
Full-time

Contact Details

Phone
8699758657
Email
manishapun92@gmail.com
Address
Sector-14 Panchkula
State
Haryana
Country
India

About candidate

About you
I have over 4 years of experience in client facing role within the SAAS industry. I specialize in guiding clients through every stage of their journey, from pre-onboarding to post-implementation. My role involves creating detailed user guides and video tutorials, as well as providing hands-on training to ensure clients are confident in using the platform. I focus on building strong relationships with clients, helping them fully adopt the product, and addressing any challenges they may face.
What are you looking for in a new role?
I’m looking for opportunities that offer both professional and financial growth. I’m excited about continuing to develop my skills in customer success, taking on new challenges, and contributing to meaningful outcomes for clients. It’s always exciting to learn new things and meet new people, as it helps me grow personally and professionally. I’m seeking a dynamic environment where I can expand my expertise while also being rewarded for my contributions, both in terms of career advancement and financial growth.
What you are interested in working with us?
I am very interested in working with you because I believe my skills and experience align perfectly with the requirements of the role. I read the job description thoroughly, and everything seems to be a great fit, as I have been performing similar responsibilities in my current role. I am particularly drawn to your company’s commitment to innovation and customer satisfaction, and I am excited about the opportunity to contribute to your team. I am eager to leverage my experience in customer success to help your clients achieve their goals and drive long-term retention for your business.
What has been most challenging experience in a past role?
One of the biggest challenges during onboarding is helping clients see how the platform fits into their existing workflows. They may not have all the technical details ready or feel overwhelmed by the features. To address this, I break the process into simple steps, starting with the most critical features that provide immediate value. Another challenge is encouraging early adoption, which I handle by scheduling follow-ups to check their progress and offer additional training as needed.

Cover latter

Dear Hiring Manager,

I am writing to express my interest in the "Online Customer success onboarding specialist" position at Naukri Mitra. With over 4 years of experience in customer success roles, particularly in the SaaS industry, I have developed a strong ability to help clients achieve their goals while ensuring they derive maximum value from the products they use. I believe my skills and background align well with Naukri Mitra’s mission of supporting job seekers and employers effectively.

In my current role as Senior Customer Success Executive at SDP Labs, I oversee the customer journey for our in-house project management and collaboration tool. I guide clients through the onboarding process, conduct product demos, and provide ongoing support to help them achieve their objectives. My focus on understanding client needs has allowed me to build strong relationships, resulting in high customer satisfaction and retention. I have also successfully resolved technical issues and managed contract renewals, ensuring a smooth experience for our clients.

Previously, at Revclerx, I worked with the "Mindmatrix" platform, which focused on marketing and sales enablement. My responsibilities included onboarding clients, training them on the platform, and assisting with their marketing campaigns. By providing personalized support, I was able to enhance client engagement and ensure they were utilizing the tool effectively.

I am particularly drawn to the opportunity at Naukri Mitra because of your commitment to simplifying the job search process for candidates and helping employers find the right talent. I believe my customer-focused approach and problem-solving skills would enable me to make a positive impact on your clients and contribute to the overall success of Naukri Mitra.

I have attached my resume for your review, and I would appreciate the chance to discuss how I can support Naukri Mitra’s customer success efforts. Thank you for considering my application.

Sincerely,
Manisha Pun