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Administrative Support Specialist
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Candidate Information

Full Name
Lincy John
Age
39
Education
M.B.A in HR (Currently Pursuing from IGNOU). B.E from VTU, Karnataka
Experience
10+ Years, Currently working as Asst. Manager, Customer Support at PieFlowTech, Mumbai, Maharashtra
Job Type
Full-time

Contact Details

Phone
+919886224099
Email
lincyjaison25@gmail.com
Address
5/B, Katha No 31, Doddagubbi, Dr. Shivram Karnath Nagar
State
Karnataka
Country
India

About candidate

About you
An articulate, focused and capable professional who is capable of developing procedures to maintain service standards for process excellence and exceeding organizational and client expectations.
What are you looking for in a new role?
I am looking for a role that allows me to leverage my experience in customer support, onboarding and cross-functional collaboration to make a real impact on client success. I thrive in roles where I can build strong relationships, solve problems proactively and contribute to a company’s growth by enhancing the customer experience.

Specifically, I am excited about opportunities that involve working with diverse clients, using data to drive decisions and being part of a forward-thinking team where continuous learning and ownership are valued.
What you are interested in working with us?
I am excited about the opportunity to work with a team that values innovation, customer success and data-driven solutions. What really interests me is the chance to engage with a global client base, contribute to meaningful business outcomes, and be part of a fast-moving environment where I can grow both personally and professionally.

The role aligns perfectly with my strengths in customer relationship management, onboarding and process improvement—and I’m looking forward to bringing that experience to a company that’s making a real impact in its industry.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was managing a sudden surge in customer issues during a system upgrade at my previous company. Many clients were confused by the changes, and our support team was overwhelmed. As the team lead, I had to quickly coordinate with technical teams, create clear communication for users and reorganize our support workflow to prioritize critical issues.

It was intense, but it taught me the importance of staying calm under pressure, proactive planning, and transparent communication. It also strengthened my ability to lead a team through change and deliver a positive customer experience despite difficult circumstances.

Cover latter

Dear Hiring Manager,

I am writing to express my interest in a suitable role within your organization. With over a decade of experience in customer support, administrative coordination and technical operations, I bring a strong blend of people-centric leadership and process-driven efficiency that aligns well with dynamic, customer-focused environments.

Throughout my career, I’ve consistently taken initiative to streamline workflows, mentor support teams and ensure that customers receive prompt and high-quality service. In my current role as Assistant Manager – Customer Support, I lead a team responsible for resolving client concerns, analyzing service metrics and improving overall customer satisfaction. I enjoy working collaboratively across departments and take pride in translating client needs into clear, actionable solutions.

My background spans multiple sectors—from education technology to service management—and includes experience in system implementation, client onboarding, ERP operations and stakeholder communication. These diverse experiences have helped me become adaptable, organized and deeply committed to delivering results that improve both user experience and internal processes.

I am now seeking a new opportunity where I can contribute to customer success, work with forward-thinking teams and continue growing in a people-first, performance-oriented environment. I would welcome the chance to bring my skills and energy to your organization and support its mission.

Thank you for considering my application. I look forward to the opportunity to connect and discuss how I can contribute to your team.

Warm regards,

Lincy John

lincyjaison25@gmail.com | +91 9886224099