Need Supply Chain Analyst or Logistics Analyst job

I am Vadla Mohan Chary, a results-driven professional with over 6 years of experience across Transportation Operations, Banking, and Customer Support. I hold an MBA and am committed to applying my strong analytical and problem-solving skills to excel in a challenging management position, focusing on customer-centric strategies.
Currently, I serve as a Transportation Operations Specialist (L3) at Amazon Development Center India Pvt Ltd, a role I've held since June 2022. My responsibilities include facilitating the movement of Amazon containers across North America by coordinating Road & Rail logistics. I leverage platforms such as FMC, Hubble, Excel, Quick site, Rail portals, and AAP to ensure operational efficiency and tracking. A significant part of my role involves conducting thorough data analysis to identify operational gaps and implement effective solutions, ultimately enhancing delivery and pickup performance and fostering strong relationships with key stakeholders. I also have direct experience in identifying root causes of operational inefficiencies and implementing solutions. Beyond my core duties, I am proficient in report making and actively participate in Daily Business Review (DBR) and Weekly Business Review (WBR) calls. I've also taken the initiative to train new hires on various operational processes, ensuring smooth onboarding and effective team performance. As an employee at Amazon, I also took on the additional responsibility of a Training Ambassador, which catered towards my MBA internship report. This involved training new hires on operational processes for over a month, with the first batch consisting of 12 individuals.
Prior to my role at Amazon, I was a Phone Banking Officer (S2) at ICICI Bank Pvt Ltd from July 2019 to June 2022. In this position, I was a key contributor to the New Customer Acquisition (NCA) team, specifically focusing on NRI clients in the UK & US. My role encompassed providing end-to-end support for NRI clients interested in opening accounts, covering the entire client lifecycle from initial lead generation and cold calling to meticulous KYC verification, facilitating account openings, and managing wire transfers for funding. I ensured a seamless process, which included arranging DHL for document collection and guiding clients through the complexities of transferring funds to India. My experience extended to handling clients from both FATF and non-FATF countries, understanding their specific attestation requirements. My primary objective was to achieve customer satisfaction and retention by building strong relationships and understanding client needs to provide the best possible tailored solutions.
Before ICICI Bank, I worked as a Customer Care Operations Executive at Tata Business Support Services (Conneqt Business Solutions Pvt Ltd) from June 2018 to June 2019. Here, I gained valuable experience in customer care operations, effectively resolving customer inquiries via email and chat to ensure high levels of customer satisfaction. I was also involved in cross-selling initiatives to enhance product awareness and sales. This role also included handling both inbound and outbound calls, particularly in B2C sales and prospecting for services like Tata Sky, alongside general service inquiries. This involved understanding customer needs, providing tailored solutions, and actively contributing to sales targets.
My academic background includes an MBA/PGDM from BVRIT Hyderabad, which I am expected to complete in 2025, and a B.Tech/B.E. from St.Marys Engineering College, Hyderabad, completed in 2018.
I possess a strong skill set that includes Logistics Operations, Planning, and Management, Load planning, Route Planning, Negotiating rates, and proficiency in Transport Management Systems. I am also skilled in Advance Excel, SQL, Microsoft Office Access, ERP, CRM, Quicksight, Outlook Configuration, Ticket Management, SLA Management, and Genesys.
During my MBA, I conducted a project on "Quality of Work Life (QWL) Study at Care Hospitals." This descriptive research focused on evaluating the impact of QWL on employee satisfaction and organizational performance. I assessed work-life balance factors, administrative plans, and employee satisfaction (compensation, job security, environment), pinpointing areas for QWL improvement. My methodology involved structured questionnaires and secondary data, analyzed using Percentage study, Chi-Square, and Likert scales. Key findings indicated high employee satisfaction with salary, job security, and flexible work, but also identified needs for improvement in leave, shift timings, and recognition. The project provided actionable QWL recommendations to enhance motivation, retention, and productivity, demonstrating QWL's strategic role in a thriving workplace.
Beyond my professional and academic pursuits, I enjoy singing, playing guitar, and watching movies, web series, and anime. I am fluent in Telugu, English, and Hindi.

I am looking for a challenging management position where I can utilize my strong analytical and problem-solving abilities to drive customer-centric strategies for success. My ideal role would allow me to leverage my 6+ years of experience in transportation operations, banking, and customer support, and build upon my MBA education. I am keen to find a role that involves identifying operational gaps, implementing effective solutions, and enhancing performance, similar to my current responsibilities at Amazon. I would also value opportunities for report making, participation in business reviews, and potentially training new hires, drawing on my experience as a Training Ambassador. Ultimately, I seek a role that enables me to contribute strategically to a thriving workplace, much like the impact I aimed for in my "Quality of Work Life" project.

I am very interested in opportunities with a multinational company like yours, as I am seeking a challenging role that leverages my diverse experience and allows for professional growth within a dynamic global environment. My background in transportation operations, banking, and customer support has provided me with a strong foundation in managing complex processes, driving efficiency, and fostering strong client relationships. I am particularly drawn to MNCs for their potential to offer exposure to various markets and innovative technologies, which aligns with my dedication to continuous learning and implementing effective solutions. My experience in identifying root causes of operational inefficiencies and implementing solutions and my proficiency in data analysis would be valuable assets to a company operating on a global scale. I am confident that my results

As a Transportation Operations Specialist at Amazon, my most challenging experience revolves around the dynamic and often unpredictable nature of coordinating road and rail logistics for Amazon containers across North America. The sheer scale and complexity of this operation, coupled with the need for real-time adjustments, presents constant challenges.
One significant area of challenge is identifying and implementing solutions for operational inefficiencies. This involves thorough data analysis using various platforms like FMC, Hubble, Excel, Quick site, Rail portals, and AAP to pinpoint bottlenecks and deviations. For example, when unexpected weather events or rail network congestion occur, I have to quickly analyze the impact, identify alternative routes, and coordinate with multiple stakeholders to minimize delays. This demands not only strong analytical skills but also rapid decision-making under pressure.
Furthermore, enhancing delivery and pickup performance while fostering strong relationships with key stakeholders can be particularly challenging. This involves balancing the needs of various internal teams and external partners, where priorities might not always align. Effective communication and negotiation are crucial to ensure smooth operations and maintain strong working relationships.
Finally, my involvement in Daily Business Review (DBR) and Weekly Business Review (WBR) calls, along with my initiative to train new hires on operational processes, adds another layer of complexity and responsibility. These tasks require a deep understanding of our intricate systems and procedures, as well as the ability to clearly articulate complex information to diverse audiences. Ensuring new hires are quickly up to speed and contribute effectively is vital for overall team performance in such a fast-paced environment.