Candidate Information
Full Name
Malhar Lukhey
Age
26
Education
BBA in Financial Management
Experience
4 Year
Job Type
Part-time
Contact Details
Phone
Email
Address
MIG 23 Dwarika Vihar Colony phase 1 Tilli road Sagar Madhya Pradesh 470001
State
Madhya Pradesh
Country
India
About candidate
About you
My name is Malhar Lukhey, currently working as a Business Analyst at NatWest. I wanted to express my continued interest in exploring opportunities within your esteemed organization.
With a proven track record in requirement gathering, stakeholder management, and optimizing processes, I have successfully contributed to impactful projects like the Cora chatbot and Cloud9 platform. My expertise lies in bridging the gap between technical teams and business stakeholders, ensuring seamless project execution and operational efficiency.
I would love the opportunity to bring my skills and experience to your team and contribute to the success of your organization. Please feel free to reach out if there are any updates or additional details required.
Looking forward to hearing from you.
Warm regards,
Malhar Lukhey
Phone: 9039188398
Email: malharlukhey01@gmail.com
LinkedIn: http://www.linkedin.com/in/malhar-lukhey
With a proven track record in requirement gathering, stakeholder management, and optimizing processes, I have successfully contributed to impactful projects like the Cora chatbot and Cloud9 platform. My expertise lies in bridging the gap between technical teams and business stakeholders, ensuring seamless project execution and operational efficiency.
I would love the opportunity to bring my skills and experience to your team and contribute to the success of your organization. Please feel free to reach out if there are any updates or additional details required.
Looking forward to hearing from you.
Warm regards,
Malhar Lukhey
Phone: 9039188398
Email: malharlukhey01@gmail.com
LinkedIn: http://www.linkedin.com/in/malhar-lukhey
What are you looking for in a new role?
In a new role, I am seeking opportunities that allow me to leverage my strong analytical skills and experience in process optimization to contribute meaningfully to impactful projects. I aim to work in a challenging environment that fosters continuous learning, innovation, and collaboration, particularly in the field of AI and data analysis. I am excited about roles that enable me to explore cutting-edge technologies, provide strategic insights, and grow professionally while adding value to the organization.
What you are interested in working with us?
I am interested in working with your organization because of the exciting opportunity to contribute to cutting-edge AI projects and fine-tune Large Language Models (LLMs). The role aligns perfectly with my analytical expertise and passion for breaking down complex problems into actionable insights. I am particularly drawn to the chance to future-proof my career by working at the intersection of AI and data analysis, in an environment that fosters innovation and creativity. Your emphasis on flexible working, impactful work, and growth potential makes this role an ideal fit for my aspirations.
What has been most challenging experience in a past role?
One of the most challenging experiences in my past role was managing the requirements for the Cloud9 maintenance tool at NatWest. The challenge stemmed from consolidating multiple disparate systems into a unified platform while ensuring seamless integration for diverse operational processes. Balancing the strategic vision of the project with the immediate tactical needs of stakeholders required effective prioritization and continuous communication across cross-functional teams.
To overcome this, I conducted focus group sessions and interviews with stakeholders from different departments, gathered detailed feedback, and created a comprehensive BRD to align IT teams with business objectives. This experience enhanced my ability to navigate complexity, maintain stakeholder alignment, and deliver solutions that addressed both short-term needs and long-term goals.
To overcome this, I conducted focus group sessions and interviews with stakeholders from different departments, gathered detailed feedback, and created a comprehensive BRD to align IT teams with business objectives. This experience enhanced my ability to navigate complexity, maintain stakeholder alignment, and deliver solutions that addressed both short-term needs and long-term goals.
Cover latter
Malhar Lukhey
Ph: +919039188398 E-mail: malharlukhey1@gmail.com
LinkedIn: https://www.linkedin.com/in/malhar-lukhey/
PROFESSIONAL SUMMARY:
Practicing Business Analysis with a proven track record in delivering successful projects across diverse industries. Skilled in stakeholder management, requirements gathering, and process optimization. Adept at bridging communication between technical and business teams to align with organizational objectives.
CORE QUALIFICATION:
- Expertise in business process analysis, requirement gathering, and stakeholder management.
- Requirement Gathering, documentation and supporting the team in SDLC
- Strong understanding of project life cycle and agile methodologies
- Good exposure of handling BA tools such as Trello, BizAgi Modeler, Star UML, Balsamiq, EdrawMax and Microsoft Office for Project documentation and Execution.
- Strong experience in preparing, reviewing and modifying documents - Business Requirement Documents (BRD), creating Wireframe to capture requirement and guiding designing team (UI-UX) to ensure better user experience.
- Experience of 3+years in managing cross-functional teams and ensuring operational efficiency
- Proficient in data analysis, process improvement, and compliance management.
- Strong Interpersonal skills in customer relationship management and Team Management by translating business needs into actionable insights.
KEY SKILLS:
- Elicitation techniques: Mind Mapping, Interviews, Requirements Workshops, Focus Groups, Observation, Surveys.
- Requirements Analysis: Requirements verification, validation, prioritization, Gap analysis.
- Requirements Modelling: Flow charts, process models, use case diagram.
- Documentation techniques:BRD, FRD, Use Case Specifications, User Stories.
- Interpersonal:Stakeholder management, guiding the team of developers & testers, negotiation, conflict resolution.
- Communication:Excellent written, verbal, non-verbal communication, and presentation skills.
TOOLS AND METHODOLOGY:
| BA Tools | MS Office, Advanced Excel, BizAgi Modeler (process modelling), Star UML, Balsamiq EdrawMax (flowcharts), Trello etc. CRM (SAP, Zendesk, Lead Square) |
| Methodology | Agile (Scrum), Waterfall and Hybrid |
PROFESSIONAL EXPERIENCE:
Operations Analyst - Business Analyst
NatWest Group, Gurugram January 2023- Present
- Brought a wealth of experience in operations management, particularly within retail banking, focusing on process optimization and service improvement.
- Excelled in operational analysis, identifying inefficiencies and implementing strategies to enhance efficiency and customer satisfaction.
- Ensured effective time management and fostered strong interpersonal skills to collaborate with cross-functional teams.
- Managed escalations, handled objections, and resolved customer issues while delivering exceptional service and meeting operational objectives.
- Collaborated with stakeholders to gather requirements and aligned them with business goals, contributing to successful project delivery.
Executive - Regulatory MIS and Performance Reporting
Delhivery, Gurugram Sept 2022 - Dec 2022
- Managed performance reporting and data analysis, ensuring compliance with GST documentation.
- Conducted audits of operational processes, identifying gaps and recommending improvements.
- Supported decision-making through detailed regulatory MIS reports and data-driven insights.
Associate Demo Operation
Camp K12, Remote Sept 2021 - Aug 2022
- Conducted operational analysis, optimizing teacher allocation processes for different time zones (India, Middle East, US).
- Worked closely with cross-functional teams to develop metrics and streamline operations, improving efficiency.
- Gathered feedback from stakeholders to enhance teacher performance and operational workflows.
- Created detailed documentation and process flows for demo operations, ensuring project goals were met.
Customer Relationship Executive
Kimirica Hunter International, Indore March 2021 to September 2021
- Analyzed customer feedback and sales data to derive insights for effective client account management and quick issue resolution.
- Led the optimization of order management processes, improving operational efficiency and customer satisfaction.
- Worked with prominent clients like Best Western, The Raviz, MP Tourism, OYO, and more, managing their accounts and operations.
- Delivered timely and accurate customer support for order status, product availability, and payment queries.
EDUCATION:
| Qualification | University/Institute/Board | Year of Passing |
| BBA (Hons) | Dr. Harisingh Gour University (Central university) | 2020 |
| Diploma in Computer Application | Makhanlal Chaturvedi National University of Journalism and Communication | 2019 |
CERTIFICATIONS:
- Practical Insights of Business Analysis - InteractX Workshop
- Course Certificate for Business Analysis: Key Definitions & Strategy Analysis by Coursera – Star weaver
- Key Definitions & Strategy Analysis Career Essentials in Business Analysis by Microsoft and LinkedIn
- Excel Skills Virtual Experience Program by Forage (JP Morgan Chase)