Miss

Customer Experience (CX) Analyst
+2
Customer Experience (CX) Research AnalystQuality
Save
Report

Report Abuse

Go Back
Edit

Candidate Information

Full Name
Nupur Mukherjee
Age
37
Education
Graduate
Experience
14
Job Type
Full-time

Contact Details

Phone
8800903111
Email
nupur.talwar87@gmail.com
Address
K 19a Upper Ground Floor Tilak Nagar
State
New Delhi
Country
India

About candidate

About you
I am a dynamic and results-driven professional with over 10 years of experience in quality management, business process improvement, and operations leadership. With a strong background in Six Sigma methodologies and CMMI Level 3 auditing, I have successfully led cross-functional teams, optimized processes, and driven continuous improvements in high-impact projects. I am passionate about leveraging data-driven insights to enhance operational efficiency and deliver top-tier results. Adept at stakeholder management and building collaborative teams, I thrive in fast-paced environments where I can help organizations achieve their strategic objectives.
What are you looking for in a new role?
I am seeking a role that allows me to leverage my expertise in business process improvement, quality management, and cross-functional leadership to drive impactful change. I am particularly interested in opportunities where I can apply data-driven insights to optimize processes and contribute to strategic growth. I thrive in collaborative environments that encourage continuous improvement and innovation, and I am eager to join a dynamic team where I can help shape and implement solutions that deliver measurable results.
What you are interested in working with us?
I am drawn to company's strong reputation for innovation and commitment to driving business transformation. Your focus on business process management and continuous improvement aligns perfectly with my passion for optimizing processes and delivering high-impact results. I am particularly excited about the opportunity to contribute to your dynamic team, leveraging my experience in quality management and process improvement to help you achieve your strategic goals and foster growth. Working with a forward-thinking organization like yours would be an exciting opportunity to make a meaningful impact.
What has been most challenging experience in a past role?
One of the most challenging experiences in my previous role was leading a process improvement project during a significant organizational transition. We had to streamline and optimize processes across multiple business units while ensuring that operations remained uninterrupted. The challenge was balancing stakeholder expectations and managing cross-functional teams across different geographies. To overcome this, I applied Six Sigma methodologies to identify inefficiencies and conducted root cause analysis to ensure solutions were sustainable. Through collaboration and data-driven decision-making, we successfully reduced operational bottlenecks and improved overall efficiency by 20%, turning a complex situation into a major success.

Cover latter

With over 10 years of experience in quality management, business process improvement, and operations leadership, I have developed a strong foundation in optimizing processes, enhancing decision accuracy, and driving continuous improvement—skills that align perfectly with the requirements for this role.

In my previous roles, I led high-impact projects, such as Google (Knowledge Panel) and Google (GoNukkad), where I applied Six Sigma methodologies to improve operational efficiency by up to 40%. My hands-on experience in conducting root cause analysis, developing corrective action plans, and driving cross-functional collaboration has allowed me to successfully manage quality initiatives while ensuring alignment with business goals. Additionally, as a CMMI Level 3 auditor, I have in-depth experience in maintaining compliance and ensuring quality standards are consistently met.

I am particularly skilled in stakeholder management, mentoring teams, and utilizing data analytics to derive actionable insights for process optimization. My ability to manage teams across multiple geographies and lines of business has further strengthened my leadership and problem-solving capabilities.

I am confident that my experience and passion for quality management will allow me to make a meaningful contribution to your organization. I look forward to the opportunity to discuss how I can support [Company Name] in achieving its strategic objectives.

Thank you for your time and consideration.