Medical Transcription Editor Proofreader Quality Analyst

Highly detail-oriented Medical Transcription QC professional ensuring the accuracy and quality of medical records. Proven ability to identify and resolve discrepancies, maintained strict adherence to HIPAA regulations and patient confidentiality guidelines and improve transcription workflows. Implemented quality control processes, leading to a 20% improvement in transcription turnaround time. Identified and resolved discrepancies in medical dictation, resulting in a 15% reduction in errors. Provided feedback to transcriptionists to improve their skills and performance. Reporting to the client about any remaining unresolvable issues which require the client’s attention.

Handle editing medical documents for US Hospitals and Clinics for correctness of English and Medical content to ensure 99% accuracy, mentoring team members to deliver improved quality and elimination of repeat errors, updating the database of Medical and English terminology database, and coordinating with Account Managers in the United States and ensuring prompt issue resolution.

A result oriented professional with in excess of 20 years of experience in Operations Management, Customer Service, Quality Assurance, Client Relationship Management and People Management in KPO/Healthcare (ITES) domain expertise in helming the overall functioning of processes, identifying the grey areas and implement adequate measures to maximize customer satisfaction level.

A result oriented professional with in excess of 20 years of experience in Operations Management, Customer Service, Quality Assurance, Client Relationship Management and People Management in KPO/Healthcare (ITES) domain expertise in helming the overall functioning of processes, identifying the grey areas and implement adequate measures to maximize customer satisfaction level.