IT Support Engineer
Candidate Information
Full Name
Prasenjit Paul
Age
28
Education
BCA
Experience
3+
Job Type
Full-time
Contact Details
About candidate
About you
Hi I am results-driven IT support professional with 3.2 years of experience in first & second-level technical support. Proficient in diagnosing and resolving technical issues for desktops, laptops, servers, and phone systems. Skilled in cross-functional collaboration to deliver high-quality support solutions with a customer-centric approach.
Key Skills
IT Infrastructure: Virtual Desktop Infrastructure (VDI), Azure AD, Citrix, VMware, Active Directory, SCCM, Tachyon scripts
Network Support: VPN Support, WAN, LAN, Network Printers, Firewall Management
Tools & Platforms: Microsoft 365, SharePoint, ServiceNow, MFP, HTML & CSS
Operating Systems: Windows 10, 11, Wintel & Linux servers
Frameworks & Best Practices: ITIL, SLA Management, Major Incident Management
Soft Skills: Effective Communication, Customer Service, Analytical Problem-Solving
Key Skills
IT Infrastructure: Virtual Desktop Infrastructure (VDI), Azure AD, Citrix, VMware, Active Directory, SCCM, Tachyon scripts
Network Support: VPN Support, WAN, LAN, Network Printers, Firewall Management
Tools & Platforms: Microsoft 365, SharePoint, ServiceNow, MFP, HTML & CSS
Operating Systems: Windows 10, 11, Wintel & Linux servers
Frameworks & Best Practices: ITIL, SLA Management, Major Incident Management
Soft Skills: Effective Communication, Customer Service, Analytical Problem-Solving
What are you looking for in a new role?
Actively looking for a new opportunity in any of the below roles:
IT Support Specialist
System Administrator
Note: Immediate joiner
IT Support Technician
Service Desk Specialist
IT Support Specialist
System Administrator
Note: Immediate joiner
IT Support Technician
Service Desk Specialist
What you are interested in working with us?
n/a
What has been most challenging experience in a past role?
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Cover latter
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