IT Service Managment
Candidate Information
Contact Details
About candidate
I'm a skilled Desktop and Tech Support Engineer with an MSc in Electronic and ITIL V4 certification. With over 5 years of experience, I specialize in SNOW Administrators Activity for the ServiceNow Ticketing Tool. I'm proficient in-Service Portal, Incident, Problem, Case, Change Management, and Service Request Management. I also have expertise in desktop support, including Windows Server, Azure, Citrix Cloud, and Office 365. I've managed teams, vendors, and projects, and completed training courses in project management.
Looking forward to contributing to your team.
Based on my pitch as a skilled Desktop and Tech Support Engineer with a Master of Science degree in Electronic and ITIL V4 certification, along with 5+ years of experience in SNOW Administrators Activity for the ServiceNow Ticketing Tool, good knowledge about Service Portal, Incident, Problem, Case, Change Management, Service Request Management, desktop support dependencies, and experience with Windows Server, Azure, Citrix Cloud, and Office 365, as well as team handling, vendor management, and project management training, My next designation could potentially be:
IT Service Delivery Manager or IT Operations Manager so I am looking for remote job in this profile.
Cover latter
Dear Hiring Manager,
I am writing to express my interest in theRemote IT Service Management (ITSM) Consultant position at Naukri Mitra, as advertised. With a Master of Science degree in Electronic and ITIL V4 certification, coupled with over 5 years of experience in Desktop and Tech Support Engineering, I am excited about the opportunity to bring my diverse skill set and expertise to your team.
Throughout my career journey, I have encountered career gaps before embarking on each new role. These periods of transition have been invaluable opportunities for me to pursue further education, acquire new certifications, and refine my skills to better serve in my subsequent positions. These experiences have instilled in me a deep sense of adaptability, resilience, and a commitment to continuous improvement.
My experience includes proficiently handling SNOW Administrators Activity for the ServiceNow Ticketing Tool, along with a solid understanding of Service Portal, Incident, Problem, Case, Change Management, and Service Request Management. Additionally, I possess hands-on experience with Windows Server, Azure, Citrix Cloud, and Office 365, enabling me to provide comprehensive support across diverse platforms.
Moreover, I have successfully managed teams, vendors, and projects, and have completed training courses in project management, further enhancing my capabilities to drive operational excellence and deliver results.
I am eager to leverage my skills and experiences to contribute positively to Naukri Mitra. I am confident that my background, combined with my dedication and passion for excellence, make me a strong candidate for this role.
Thank you for considering my application. I look forward to the possibility of discussing how my qualifications and experience align with the needs of your team.
Warmest regards,
Chandan Kumar
7292084095