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Client Relationship Specialist
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Cloud Technical SupportCustomer Experience SpecialistIt SupportTechnical Support Engineer
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Candidate Information

Full Name
Anusha
Age
30
Education
Bachelors Degree- BTech
Experience
6+
Job Type
Full-time

Contact Details

Phone
6476176079
Email
anushamgit8903@gmail.com
Address
Bond street
State
Ontario
Country
Canada

About candidate

About you
I’m a Technical Support Specialist with 6+ years of strong problem-solving skills and a deep understanding of hardware, software, and network systems. I specialize in diagnosing and resolving technical issues, providing clear guidance to users, and ensuring minimal downtime. With a customer-first mindset, I communicate complex solutions in simple terms, whether through chat, email, phone, or in-person support. I'm experienced in ticketing systems, remote troubleshooting tools, and collaborating with cross-functional teams to deliver quick and effective resolutions.
What are you looking for in a new role?
I’m looking for a role where I can continue to grow my technical skills while contributing to a team that values collaboration, continuous improvement, and excellent customer support. I’m especially interested in opportunities that offer new challenges, exposure to emerging technologies, and a chance to make a real impact by helping users solve problems efficiently.
What you are interested in working with us?
I'm interested in working with your company because of your strong reputation for delivering reliable solutions and your focus on customer satisfaction. I’m excited about the opportunity to be part of a supportive and innovative team where I can grow professionally and contribute to providing excellent technical support.
What has been most challenging experience in a past role?
I'm interested in working with your team because of your strong reputation for innovation and commitment to delivering quality support. I admire your customer-centric approach and would be excited to contribute my technical skills to help maintain and enhance that standard. It’s a great opportunity to grow professionally while being part of a company that values its people and technology.

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Anusha M
Bond Street
Oshawa, Toronto, L1H7V2
anushamgit8903@gmail.com
647-617-6079
22 April 2025
Hi Team,

I am writing to express my interest in the Technical Support position as advertised. With a strong background in IT support, a passion for solving technical problems, and a commitment to excellent customer service, I am confident in my ability to contribute positively to your team.

In my previous role as a Technical Support Representative at [Previous Company], I provided first-line support for a wide range of software and hardware issues. I consistently maintained high customer satisfaction ratings by quickly resolving issues and communicating clearly with users of all technical levels. I’m experienced with ticketing systems, remote support tools, and troubleshooting across Windows, macos, and various network environments.

What draws me to [Company Name] is your reputation for innovation and your dedication to providing seamless user experiences. I am particularly impressed by your focus on continuous improvement and team collaboration—values I strongly share. I am excited to bring my skills, energy, and adaptability to a company that values technical excellence and customer care.

I would welcome the chance to discuss how my experience and approach align with your team's needs. Thank you for considering my application. I look forward to the opportunity to speak with you further.

Sincerely,
Anusha