I need Telehealth Specialist job

PROFESSIONAL SUMMARY

• Motivated M. Pharmacy graduate eager to launch a professional career in Pharmaceuticals.
• Extensive experience in supplying medication to the customers according to the prescription by the doctor; explaining the dosages and side effects to the patients regarding the medication.
• Skilled in educating the patient on the combination of different medications; carrying out research work regarding medicines; staying updated on the latest drugs in the market.
• Experience in handling life-saving and dangerous drugs with care; recommending medicines to the customers on over the counter medication.
• Knowledgeable about maintaining a secure atmosphere in the drugstore; monitoring patients' drug therapies; reviewing physician orders and preparing medications accordingly.
• Proper knowledge of therapeutic classification of drugs, regulatory agencies of different countries, medical devices including relevant policies/regulations, Schedule H & H1 drugs, ICH guidelines, GCP/GMP guidelines, EU regulations, Drugs and Cosmetic Act regulations pertaining to clinical trials.
• Seeking an opportunity to grow and develop expertise in a supportive & progressive pharmacy environment.

My Responsibilities in APCER Life Sciences as a Medical Information Associate

• Responsible for responding to any medical queries from patients, and communicating complex information in a clear & concise manner.
• Maintaining proper knowledge of client guidelines/updates, safety profile of assigned drugs, updated SOPs, protocols, procedures and regulations.
• Collaborated with healthcare experts such as physicians, medical and IT staff to develop educational materials and presentations.
• Worked with international clients to provide them drug related information. Maintained medical records of patients which includes lab results, clinical information and observations.
• Actively involved in managing aggregate reports including Periodic Safety Update Reports (PSURs), Periodic Benefit-Risk Evaluation Reports (PBRERs), Drug Safety Report (DSR), United States Periodic Adverse Drug Experience Reports (PADERs), Development Safety Update Reports (DSURs), Clinical Overview (CO), Safety Evaluation Report (SER), Risk Management Plan (RMP) and have proper knowledge about medical terminology.
• Respond accurately and professionally to medical information enquiries received via phone, email regarding pharmaceutical products.
• Involved in preparing and maintaining accurate, concise letters/synopses of medical text and data. Ensuring complete client’s satisfaction based on the feedback provided by client and team members. Actively involved in preparation and maintenance of weekly/monthly reports, follow ups, reconciliation reports audits and inspection reports.
• Actively participating in planning, conduct of client’s meeting and maintenance of relevant documents as per requirements and preparation of job aids, SOPs and WIs. Ensuring that all the documents are properly managed and maintained.
• Ensuring that all the activities/work was completed as per the standard guidelines and protocols. Ensuring that all the issues were addressed and there were no errors in the completed work.
• Maintaining a thorough knowledge of corporate policies, and procedures including client products, protocols and applicable regulatory requirements.
• Effectively and actively handled mailboxes of different clients and responded to clients in a timely manner. Also act as a primary client contact in meetings. Interacting with Quality and PV teams as needed to ensure the entire process/investigation is streamlined. Ensuring that all the data was managed efficiently and effectively. Actively involved in case closure activities as per the request received from respective Quality and PV teams and ensuring that all the requested documents were shared with relevant teams.
• Involved in the review of adverse event reports for completeness, consistency, and compliance; identifies deficiencies/discrepancies, and ensures correctness as required. Ensuring that all the documents are maintained as per the standard procedures.
• Capability to archive the source emails and relevant documents as needed. Performed the role of mentor for the new recruits as needed and ensured that the assigned activities were completed in a timely manner and were of high quality.
• Ensuring the adequate maintenance and proper use of medical devices including Narcan Nasal Spray, RSDL kits, Trobigard by patients, Healthcare professionals and notify the complaint received regarding medical devices from end users to relevant Quality and PV team. Ensuring the complete investigation of received complaints by the Quality and PV team.
• Proficiency in handling MS Office suite including Power Point, Word and Excel.