I need technical customer service representative job

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Candidate Information

Full Name
AASIFA SULTHANA
Age
21
Education
B.com
Experience
2 years
Job Type
Full-time

Contact Details

Phone
+917305650361
Email
sulthanaaasifa406@gmail.com
Address
No 27 Murthuza street , Srinivasan colony , Pallavaram , Chennai
State
Tamil Nadu
Country
India

About candidate

About you
I am Aasifa Sulthana M.S., a dedicated and enthusiastic individual with a strong educational background and experience in customer service. I completed my 10th and 12th at Holy Queen Matriculation HR Sec School, achieving 73.8% and 75% respectively. I went on to earn my B.Com General degree from Vels Institute of Science and Technology with an impressive 85%.

I am actively involved in co-curricular activities, serving as the Professional Service Director for the Rotaract Club of VISTAS, where I plan and organize vocational service activities and provide valuable information about career opportunities. Additionally, I participated in the Junior Red Cross, where I gained valuable teamwork experience.

With 1.6 years of experience at Sutherland Global Service as an Associate Customer Service representative, I have developed strong communication skills and a proficiency in CRM software. I am passionate about helping customers and resolving their issues effectively.
What are you looking for in a new role?
In a new role, I’m looking for opportunities that allow me to grow and develop my skills further. I want to be part of a dynamic team where I can contribute positively while also learning from others. I’m particularly interested in positions that involve customer interaction, as I enjoy helping people and solving problems. Additionally, I value a supportive work environment that encourages collaboration and innovation. Ultimately, I’m seeking a role that aligns with my career goals and allows me to make a meaningful impact.
What you are interested in working with us?
I’m really interested in working with you because I admire the values and mission of your company. I love the idea of being part of a team that focuses on delivering excellent customer service and making a positive impact. Plus, I think my skills and experience would be a great fit for the role, and I’m excited about the opportunity to learn and grow within your organization. It sounds like a place where I can really contribute and thrive!
What has been most challenging experience in a past role?
One of the most challenging experiences I had in a past role was when I had to handle a particularly difficult customer situation. There was a miscommunication that led to some frustration on their part. I had to stay calm, listen actively, and find a solution that would satisfy them while also following company policies. It was tough, but I learned a lot about patience, empathy, and the importance of clear communication. In the end, I managed to turn the situation around, and it felt great to help the customer feel valued!

Cover latter

Dear mam/sir,

 

I am writing to express my interest With a strong background in customer service and a degree in B.Com General from Vels Institute of Science and Technology, I believe I am well-equipped to contribute positively to your team.

 

During my time at Sutherland Global Service, I developed excellent communication skills and gained valuable experience in handling customer inquiries and resolving issues efficiently. My role as an Associate Customer Service representative taught me the importance of empathy and patience when dealing with clients, and I consistently strived to exceed their expectations. I am particularly drawn to your company because of its commitment to providing exceptional service and creating a positive impact in the community.

 

I am excited about the opportunity to work with a dynamic team where I can continue to grow professionally. I am eager to bring my skills in problem-solving and relationship-building and contribute to its mission. I am confident that my proactive approach and dedication to customer satisfaction would make me a valuable addition to your organization.

 

Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to your team.

 

Sincerely,

Aasifa Sulthana M.S.