I Need Mortgage Underwriting / Customer Relationship manager jobs

Banking
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Compliance and Risk AnalystMortgage Underwriter
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Candidate Information

Full Name
Prajukta Kundu
Age
32
Education
MBA in Finance
Experience
8 Yrs
Job Type
Full-time

Contact Details

Phone
9038621476
Email
prajukta.kundu_1992@hotmail.com
Address
764, Jawpur Road, Ramkrishna Park, Kolkata-700074
State
West Bengal
Country
India

About candidate

About you
I have over 8 years of experience in the mortgage and financial services industry, with a strong focus on mortgage underwriting and customer relationship management. In my most recent role, I’ve been responsible for assessing loan applications, ensuring compliance with lending regulations, and working closely with clients to guide them through the home loan process. I'm known for my attention to detail, strong risk assessment skills, and my ability to communicate complex information in a clear, supportive way. What I enjoy most is helping clients feel confident in their financial decisions. I’m now looking to bring this experience to a forward-thinking organization where I can continue growing professionally and contribute to a high-performing, customer-focused team.
What are you looking for in a new role?
I'm looking for a role where I can leverage my experience in mortgage underwriting and customer relationship management to help clients navigate complex financial decisions with clarity and confidence. I thrive in environments where accuracy, compliance, and service excellence are top priorities. At the same time, I’m eager to take on new challenges—whether that’s working with more diverse loan products, mentoring junior team members, or contributing to process improvements that enhance both efficiency and the customer experience.

Ultimately, I’m looking for a company that values integrity, team collaboration, and a strong customer-first mindset.
What you are interested in working with us?
I'm interested in working with your organization because of your strong reputation for ethical lending practices and commitment to customer service. I’ve read about your focus on multiple things for example - helping first-time homebuyers, investing in community development, or using innovative technology to streamline the mortgage process, and that aligns closely with my own professional values.

With my background in mortgage underwriting and relationship management, I’m confident I can contribute to maintaining the high standards your clients expect, while also growing alongside a company that prioritizes both operational excellence and client trust.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was during a period when new regulatory changes were introduced, and we had to quickly adapt our underwriting processes to stay compliant while still meeting loan processing deadlines. The volume of applications was high, and many clients were anxious due to the changes.

It was a balancing act — ensuring each file met new compliance standards while maintaining strong client communication and managing expectations. I took the initiative to work closely with our compliance team to fully understand the new guidelines, and I also created a simple internal checklist that helped our team catch issues early in the process.

It was a demanding time, but it taught me a lot about staying calm under pressure, being proactive with communication, and embracing change as part of the job.

Cover latter

Dear Sir / Ma'am,

Greetings!

I am writing to express my interest in the Remote Mortgage loan originator  position at your esteemed organization. With a good background in mortgage underwriting and customer relationship management, I bring over  8 years of diversified experience in various fields such as assessing loan applications, mitigating risk, and delivering exceptional customer service throughout the home financing process.

In my previous role at Barclays and Concentrix, I was responsible for end-to-end underwriting of residential mortgages, ensuring compliance with regulatory standards and internal policies. I consistently maintained high accuracy levels in file review and credit risk analysis, contributing to a significant reduction in loan processing times. In addition to my technical expertise, I prioritized transparent and empathetic communication with clients, guiding them through the often complex mortgage process with clarity and care.

What draws me to your organization is your reputation for ethical lending, customer-centric culture, and innovative approach to mortgage solutions. I am excited about the opportunity to be part of a team that values both operational excellence and meaningful customer relationships. I am confident that my blend of analytical skills, attention to detail, and dedication to client satisfaction will be a valuable asset to your team.

Thank you for considering my application. I look forward to the opportunity to further discuss how I can contribute to your continued success.

Sincerely,

Prajukta Kundu

Mobile - 9038621476