I need data analyst/ analytics job

Cover Letter

Dear

I am excited to apply for the Data analyst role.. With extensive experience leading IT operations and managing cross-functional teams, I bring a strong track record of delivering results in dynamic environments.

As the Program Lead for SBICard’s Oracle CRM system, I supported over 2,200 users across Customer Services, Operations, and Fraud Investigation teams, ensuring seamless management of over 2 lakh customer queries daily. Leading a 31-member technical team, I streamlined post-production support and operations, achieving 100% system uptime and a 99.3% SLA resolution rate for operational issues.

I have a proven ability to manage complex systems and optimize workflows. My expertise includes overseeing 100+ daily data integration batches via Informatica, executing 100+ Oracle reports for business insights, and implementing KPIs through ServiceNow to enhance incident management and ensure system reliability. Leveraging Power BI, I developed interactive dashboards for tracking project progress and driving data-informed decision-making.

Regulatory compliance has been a key focus of my career. I successfully led the first-ever Disaster Recovery Drill for SBICard, meeting stringent RBI mandates, and ensured adherence to regulations like PCIDSS, the Digital Forensic Act, and data privacy laws. For these efforts, I was recognized by the Chief Information Officer.

Beyond technical expertise, I value leadership and collaboration. As the founder of a Data Analytics Club during my PGDM, I led a team of six and organized seminars, fostering a collaborative learning environment and promoting analytics skills.

I am confident my experience, technical acumen, and leadership capabilities align with the requirements of the Project Manager role. I look forward to the opportunity to discuss how I can contribute to your team’s success.

Thank you for your time and consideration.

Sincerely,