Candidate Information

Full Name
Bhavya guthula
Age
23
Education
Btech
Experience
7 months
Job Type
Part-time

Contact Details

Address
flat no 102, plot 516,Sri Rama Residency, opp to ntr park, 3 monkeys statue road, pragathi nagar, kukatpally
State
Telangana
Country
India

About candidate

About you
With a strong background in customer service, I have honed my skills in handling customer inquiries, resolving issues efficiently, and ensuring high levels of customer satisfaction. My experience at Tech Mahindra has equipped me with expertise in managing customer interactions, troubleshooting technical concerns, and providing top-tier support in a fast-paced environment. I excel in communication, problem-solving, and delivering exceptional service experiences that drive customer loyalty.
What are you looking for in a new role?
I'm looking for a role that allows me to leverage my customer service expertise while also providing opportunities for growth and skill enhancement. I want to work in an environment where I can contribute to improving customer experiences, solving problems efficiently, and learning new technologies or industry practices. Additionally, I value a collaborative workplace that encourages professional development and innovation.
What you are interested in working with us?
I’m interested in working with your company because of its strong reputation for excellence in customer service and its commitment to innovation. I believe my experience in handling customer interactions, problem-solving, and ensuring customer satisfaction aligns well with your company's goals. Additionally, I’m eager to grow professionally in a dynamic environment where I can contribute my skills while learning from industry experts
What has been most challenging experience in a past role?
One of the most challenging experiences in my past role at Tech Mahindra was handling difficult customer interactions, especially when customers were frustrated or dissatisfied. There were instances where I had to de-escalate tense situations while ensuring the customer felt heard and valued. I overcame this challenge by actively listening, staying patient, and using clear communication to provide effective solutions. Over time, this experience helped me develop strong problem-solving skills and the ability to turn negative experiences into positive outcomes

Cover latter

Bhavya guthula

 

Subject: Application for Customer Service Role

Dear sir/mam

I am excited to apply for the Customer Service position at [Company Name]. With experience in customer support, including my tenure at Tech Mahindra, I have developed strong communication, problem-solving, and relationship-building skills that align well with your company’s commitment to exceptional service.

During my time at Tech Mahindra, I handled customer inquiries efficiently, resolved issues with professionalism, and ensured customer satisfaction by delivering clear and effective solutions. My ability to manage high-pressure situations while maintaining a positive customer experience makes me confident in my ability to contribute to your team.

I am eager to bring my expertise to [Company Name] and contribute to enhancing customer satisfaction. I would welcome the opportunity to discuss how my skills align with your team’s needs. Please feel free to contact me at your convenience.

Thank you for your time and consideration. I look forward to your response.

Sincerely,
Bhavya guthula