I need a Customer Service/Tech Support Job

Report Abuse

Candidate Information

Full Name
Sham Sharma
Age
26
Education
Business Administration and IT Support
Experience
8 years
Job Type
Full-time

Contact Details

Phone
Address
14040 100a Ave
State
British Columbia
Country
CA

About candidate

About you
My name is Sham Sharma. I have over 7 years of experience in customer service, sales, and technical support across various industries, including telecommunications and hospitality. I'm known for my ability to stay calm under pressure, communicate effectively, and build strong relationships with customers. I’m passionate about delivering great experiences and always looking for ways to improve service and efficiency in any role I take on
What are you looking for in a new role?
I'm looking for a role where I can continue growing my skills in customer service and communication, while also contributing to a team that values professionalism, collaboration, and a great customer experience. I enjoy solving problems and helping people, so I’m excited about opportunities where I can make a positive impact and keep learning in a supportive environment.
What you are interested in working with us?
I’m interested in working with your team because I’ve heard great things about your company’s values and commitment to excellent customer service. I’m excited about the opportunity to contribute to a positive environment where I can grow professionally, support customers, and be part of a team that takes pride in its work. I believe my background in customer service and my passion for helping people would be a great fit here.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was handling a high volume of upset customers during a service outage while working in a telecom role. Many customers were frustrated, and it required a lot of patience, empathy, and clear communication. I focused on listening carefully, staying calm, and providing honest updates. It taught me how to manage stress, communicate under pressure, and turn a negative experience into a positive one for the customer.

Cover latter

Hiring Manager
Naukri Mitra

Dear Hiring Manager,

I am writing to express my interest in joining Naukri Mitra. With over five years of experience in customer service, sales, and technical support, I am confident in my ability to contribute to your team by providing excellent service and support to your clients.

In my previous roles, I developed strong communication and problem-solving skills, working with a wide range of customers in both in-person and remote environments. I take pride in delivering friendly, efficient service and am comfortable using digital tools and platforms to support customer needs. I am also adaptable and thrive in fast-paced environments where teamwork and empathy make a real difference.

I admire Naukri Mitra’s mission of connecting people with the right job opportunities and making employment more accessible. I would be proud to contribute to that mission by helping job seekers and employers find the right fit through exceptional service and support.

Thank you for considering my application. I look forward to the opportunity to discuss how I can support your team and grow with Naukri Mitra. Please feel free to contact me at your convenience to arrange an interview.

Sincerely,
Sham