Customer Success Specialist

Client Relationship Specialist
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Candidate Information

Full Name
Shivani
Age
23
Education
BA ECONOMICS
Experience
ATL CUSTOMER SUCCESS and MAC+ SENIOR ADVISOR
Job Type
Full-time

Contact Details

Phone
6284280613
Email
shivaniwalia2001@gmail.com
Address
1060, 3B2 MOHALI
State
PUNJAB
Country
INDIA

About candidate

About you
Hello, my name is Shivani, and I'm originally from Ludhiana. I’ve been living in Mohali/Chandigarh for the past 4 years. In terms of my education, I’m currently pursuing a BA in Economics. My professional journey began with multinational companies such as Teleperformance and SRP Logistics. I have experience working with Apple as a Mac and iOS Advisor, and later, I took on a role in Customer Success as an ATL at a logistics company.
What are you looking for in a new role?
As a Customer Success Specialist, I am looking for a role where I can leverage my skills in relationship building, problem-solving, and communication to ensure that customers are not only satisfied but also achieve their desired outcomes using the product or service. I am eager to work in an environment that values proactive customer engagement, provides opportunities for continuous learning, and fosters collaboration across teams to deliver exceptional customer experiences. Additionally, I am looking for a role that offers the chance to grow professionally, take on new challenges, and contribute to the overall success of the company and its customers.
What you are interested in working with us?
I am interested in working with your company as a Customer Success Specialist because I am passionate about helping customers achieve success and ensuring they have a positive experience with the products or services they use. I admire your company's commitment to delivering high-quality solutions, and I believe my skills in relationship-building, problem-solving, and communication align well with your customer-focused approach. I am excited about the opportunity to work in a dynamic, growth-oriented environment where I can make a tangible impact on customer satisfaction and contribute to the long-term success of both the customers and the company.
What has been most challenging experience in a past role?
In my previous role as a Customer Success ATL at a logistics company, the most challenging experience was managing customer expectations during supply chain disruptions. Delays often caused frustration, and I had to balance urgency with clear communication to keep customers informed. This taught me the importance of proactive updates, setting realistic expectations, and maintaining strong relationships even in difficult situations.

Cover latter

Hi Team,

I am writing to express my interest in the Customer Success Specialist position at Naukri Mitra . With a strong background in customer service and success, particularly in the logistics industry, I am confident that my skills and experiences make me a great fit for your team.

In my previous role as a Customer Success ATL in a logistics company, I was responsible for managing customer relationships, resolving issues, and ensuring customers received exceptional service. One of my key achievements was successfully improving customer retention by proactively addressing their concerns and providing timely solutions during challenging situations, such as supply chain disruptions. This experience has sharpened my problem-solving abilities and taught me the value of transparent communication, empathy, and attention to detail.

I am particularly excited about the opportunity to work you because of its reputation for innovation and customer-focused approach. I am eager to contribute to your team by ensuring customers achieve their desired outcomes, building long-term relationships, and promoting overall satisfaction with your services.

I am confident that my proactive mindset, strong communication skills, and commitment to customer success will allow me to make a positive impact at [Company Name]. I would welcome the chance to discuss my qualifications further and look forward to the opportunity to contribute to your team.

Thank you for your time and consideration.

Sincerely,
Shivani

6284280613

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