Customer service
Candidate Information
Contact Details
About candidate
In terms of professional experience:
Inspection Engineer at ICF Chennai: I worked on mechanical and electrical coach and body assembly.
Junior AR Analyst at Miramed Ajuba: I was involved in medical coding under the Anesthesia Business Consultants project. Miramed Ajuba is a reputable company in the medical coding field.
Support Trainee Engineer at Cognizant Technology Solutions: My role focused on client communication and resolving queries related to GSD internal support.
Customer Service Representative at Groupon: Over the past 1.6 years, I assisted customers with digital services and voucher purchases. I am adept at using CRM tools such as Zendesk, Salesforce, and Bolt Chat.
Cover latter
Dinesh Kumar G
No 22 15/8 Thiru vidhi amman kovil st bhavani house 3rd floor Taylors road Kilpauk,
Chennai-600010
Email address: jeevandinesh5@gmail.com
Ph no: 9444063679
I am writing to express my interest in the Customer Success Specialist position With a passion for helping customers succeed and a strong background in customer service and relationship management, I believe I would be an excellent fit for this role.
In my previous role at Groupon, I honed my skills in providing exceptional customer support and building long-term relationships with clients. I was responsible for managing a portfolio of clients, ensuring they received the highest level of service, and proactively identifying opportunities to enhance their experience with our products. My efforts resulted in a gross increase of my company's income and customer satisfaction rate which in turn I have received an honary title as shining star, which significantly contributed to the company's growth.
I am eager to bring my expertise in customer success and my passion for helping customers achieve their goals to your team. I am confident that my ability to understand customer needs, provide tailored solutions, and foster strong relationships would make a positive impact.
Key skills I bring to this role include:
Strong communication and interpersonal skills, allowing me to connect with customers and understand their needs.
A proactive approach to problem-solving, enabling me to anticipate and address potential issues before they escalate.
The ability to work collaboratively with cross-functional teams to ensure a seamless customer experience.
I am excited about the opportunity to contribute and help drive customer success. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your team.
Please find my resume attached for more details on my professional background. I am available at your earliest convenience for an interview and can be reached at 9444063679 or jeevandinesh5@gmail.com
Thank you for your time and consideration.