Associate

Administrative Assistant
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Candidate Information

Full Name
Roshni kushwah
Age
24
Education
graduation
Experience
1 year
Job Type
Part-time

Contact Details

Phone
9098392226
Email
kushwahroshni97@gmail.com
Address
Indore
State
Madhya Pradesh
Country
India

About candidate

About you
My name is roshni from madhya pradesh I have completed my graduation from [Barkat Ullah university of bhopal ]. Through my academic journey, I have developed strong analytical, communication, and problem-solving skills, which I have applied in my part-time roles in customer service.

In my [1 years] of experience in customer service, I’ve worked in fast-paced environments, assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience. I have learned how to manage time effectively, balance academic responsibilities with part-time work, and enhance my ability to empathize with customers while providing efficient solutions. These experiences have strengthened my communication skills and my ability to remain calm under pressure, ensuring customers leave with a satisfying resolution.

I am eager to continue developing these skills and applying them in new roles as I further my education and professional journey.
What are you looking for in a new role?
"In my [1 years] of experience in customer support, I have developed a strong ability to handle customer inquiries, resolve complex issues, and deliver exceptional service. I have worked in both B2B and B2C environments, assisting customers via phone, email, and live chat. My focus has been on quickly understanding customer problems, providing clear and concise solutions, and ensuring follow-ups to confirm satisfaction. I have consistently achieved key performance indicators (KPIs) such as maintaining a high customer satisfaction rate (above [specific %]), reducing average response time, and improving first-call resolution. My ability to remain calm under pressure, coupled with strong communication skills, has helped me manage escalated cases effectively. Additionally, I have experience working with CRM systems like Zendesk and Salesforce, helping to streamline support processes."
What you are interested in working with us?
I am looking part time work for flexible With flexible hours and no commute, remote work can make it easier to balance work with personal activities, leading to improved job satisfaction and well-being.
What has been most challenging experience in a past role?
"In my previous role as a customer support representative at Teleperfomance I handled a high volume of inbound customer queries, consistently maintaining a satisfaction rate of over 90%. I was responsible for troubleshooting issues, providing detailed product information, and ensuring customer problems were resolved efficiently. I particularly enjoyed the problem-solving aspect, which allowed me to develop strong analytical skills and build rapport with a diverse customer base. One of my proudest achievements was implementing a streamlined process for tracking customer issues, which reduced response time by 15% and improved team efficiency. This role not only honed my technical and communication skills but also deepened my passion for customer satisfaction and continuous improvement."

Cover latter

Roshni kushwah

Indore 452010

Madhya Pradesh India

9098392226

 

Dear Hiring Manager,

I am writing to express my interest in the Customer Support position at [Your Company ], as advertised. With [1 years] of experience in customer service, a passion for helping customers solve problems, and strong communication skills, I am confident in my ability to contribute positively to your support team.

In my previous role at [Previous Company], I successfully managed a high volume of customer inquiries, ensuring timely resolution and maintaining a satisfaction rate of [specific % or achievement]. My ability to listen, empathize, and troubleshoot has been key to building strong relationships with clients and ensuring their continued satisfaction with our services.

I am particularly drawn to [Company Name] due to your commitment to [mention something specific about the company, such as innovation, customer care, or company values]. I am excited about the opportunity to contribute to such a forward-thinking team, and I am confident that my skills will allow me to support both your customers and your broader business goals effectively.

I would appreciate the opportunity to further discuss how my background and skills align with your needs. Thank you for considering my application. I look forward to the possibility of contributing to new company  continued success.

Sincerely,
Roshni kushwah