Utilized Workday and SNOW tools to manage daily HR operations and service requests. Handled employee lifecycle management

Responded to tickets via SNOW submitted by Managers, HRBPs, and Associates across Walmart USA and Canada.

Initiated and processed

Initiate Manual New Hire, Rehire, Transfer, Process New Hire Correction Review New Hire, Termination, Validate Personal Data, Manage Inbox Items Compensation, Manage National Id Sin, Ssn, Drugscreen, E;screen Disciplinary Action Leave Of Absence, Submit Work Permit Initiate Additional Screening, Delegation, Contingent Worker, Rescind Hire Before Day One. Accessing Incentives, Retro Pay, Drug Screen And Different More Tools To Perform Daily Tasks.

Non-BAU: Initiatives - Workflow Coordinator

Key Responsibilities:

Managed high-SLA and aged case queues, ensuring prompt resolution and service excellence.

Oversaw the Absentee Dashboard, facilitating effective tracking and resolution of attendance-related cases.

Balanced workloads through manual case distribution.

Participated in Time and Motion studies to streamline operations and enhance efficiency.

Performed closure status reporting and audits to ensure adherence to KPIs.

Provided buddy support and conducted case audits for new joiners.

Contributed to Spec 3 training, supporting knowledge transfer and team

development.

Conducted PNHC case audits for quality assurance.