Customer Support Expert | Strong Communication | High Client Satisfaction

Customer Experience Specialist
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Candidate Information

Full Name
Pratish Tripathi
Age
49
Education
Bachelor of Arts (Honours) and PGDBA (considered equivalent to MBA)
Experience
17 years
Job Type
Full-time

Contact Details

Phone
8851706600
Email
pratish_t1@yahoo.co.in
Address
504B, Panchsheel Wellington, Crossings Republik
State
Uttar Pradesh
Country
India

About candidate

About you
I'm a results-driven professional with a strong focus on process excellence and client satisfaction. Possesses a unique blend of experience in Sales, Client Relations, and Senior Customer Support across global MNCs. Committed to driving business growth through service excellence and relationship management. Adept at handling various types of national and international clients with specialized Customer Support and expert soft skills, ensuring a high level of customer satisfaction and business growth.
What are you looking for in a new role?
Job satisfaction with growth opportunities and recognition for excellence in work.
What you are interested in working with us?
This opportunity truly appeals to me since it plays to my professional skills and my desire to be a part of a vibrant, goal-oriented team. Based on my understanding of the position and the kind of business you represent, it seems like a setting where I can truly contribute, particularly given my background and versatile expertise in Operations, handling customer queries expertly, Sales Support, and Client Relations.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was when I handled a high-priority query from a very dissatisfied customer when the company underwent significant internal restructuring, it was one of the most difficult situations I have ever seen. It was challenging to get prompt responses from internal teams due to communication breakdowns and changing priorities, which had a direct impact on client expectations.

I concentrated on proactive communication with clients and internally to get through this. I made sure to communicate with stakeholders, set reasonable expectations, and, when practical, look for alternate options. In the end, I was able to maintain client trust and made sure that customer was provided the perfect resolution without sacrificing quality but it took a lot of perseverance, flexibility, and strategic thinking.

My capacity to remain calm under pressure, choose priorities wisely, and keep solid professional connections even in tumultuous times has greatly improved as a result of that experience.

Cover latter

Dear hiring team,

I am a seasoned Customer Support professional with over 12 years of experience, including 5 years in senior client relationship management and 7 years in team leadership. Throughout my career, I’ve successfully navigated high-pressure environments, resolved complex customer issues, and built strong client partnerships—all while maintaining a high standard of service excellence.

At Rockwell Automation, I served as a Senior Business Operations Specialist, handling global customer queries and complaints with efficiency and empathy. I was also responsible for managing key client accounts, including Nestlé Ltd., Vedanta Ltd., Carrier, MRF, Apollo Tyres, and distributors like ESK India—providing detailed reporting, stakeholder coordination, and proactive issue resolution.

I bring hands-on experience with major CRM platforms such as Salesforce Service Cloud, HubSpot, SAP ECC, and ICE, which have helped me streamline operations and enhance client engagement across different organizations, including Adventus.io, Dream Steps Technologies, and HCL Technologies.

I am confident that my blend of strategic account handling, cross-functional coordination, and CRM expertise would make a valuable contribution to your team. I welcome the opportunity to further discuss how I can support your organization's goals. You may reach me at +91-8851706600 at your convenience.

Thank you for your time and consideration.

Warm regards,
Pratish Tripathi

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