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Candidate Information

Full Name
Marilou Santos
Age
34
Education
Bachelor of Science in Business Administration major in Marketing Management
Experience
Senior Claims Coordinator, Team Lead, Subject Matter Expert, Quality Analyst, Customer Service Representative
Job Type
Part-time

Contact Details

Address
Tanza Cavite
State
Cavite
Country
Philippines

About candidate

About you
Administrative support professional experienced working in fast-paced environments demanding strong organizational and interpersonal skills. Highly trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individual at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively.
What are you looking for in a new role?
I'm interested in a position where I can bring my expertise to the table and make an impact.
What you are interested in working with us?
I'm drawn to your organization because of its strong reputation in the industry and its focus on customer service. With my background in claims coordination, I’m confident I can bring value to your team by improving processes and ensuring efficient, client-focused outcomes.
What has been most challenging experience in a past role?
One of the most challenging experiences I faced was streamlining a claims process that had multiple inefficiencies. It required coordinating with different departments, managing resistance to change, and ensuring compliance with policy updates. It was tough at first, but through collaboration and persistence, we were able to implement a smoother workflow that reduced processing time and improved customer satisfaction."

Cover latter

Marilou B. Santos
Cavite, Philippines
lousantos0527@gmail.com

09765307162

 

Dear Hiring Manager,

I am writing to express my interest in joining your team in a role where I can contribute my extensive experience in claims coordination and client service. With a strong background in managing complex claims processes, ensuring compliance, and delivering high-quality support, I am confident in my ability to add value to your organization.

In my current role as a Senior Claims Coordinator, I have developed a reputation for accuracy, efficiency, and professionalism. I’ve successfully handled high-volume claims, collaborated with cross-functional teams, and implemented process improvements that enhanced turnaround times and client satisfaction. My ability to stay organized under pressure and communicate effectively with stakeholders has been key to my success.

What draws me to your company is your commitment to excellence and innovation in the industry. I am excited about the opportunity to work in an environment that values integrity, teamwork, and continuous improvement. I am eager to bring my skills, dedication, and proactive mindset to a team that shares these values.

Thank you for considering my application. I would welcome the opportunity to discuss how my background and passion for service can contribute to your goals. Please feel free to contact me at your convenience.

Sincerely,
Marilou Santos