Experienced IT Project Management Professional with Editing Experience
Candidate Information
Contact Details
About candidate
delivering innovative solutions, earning awards such as the Medupi Achiever’s Award for efficiency breakthroughs.
My versatility, adaptability and technical expertise enable me to excel in dynamic, multi-industry, multi-cultural environments, enhancing collaboration and project success.
Cover latter
Dear Hiring Manager,
I am excited to apply for the Customer Support Representative position at Community Phone, as advertised on We Work Remotely. As an Indian citizen with permanent residency in South Africa, I am currently on sabbatical in India after 20+ years leading global IT and operational projects. I am eager to join your team to support your vision of delivering flawlessly accurate documents for your clients.
At Big Presence, I optimized workflows using HubSpot and Freshdesk, reducing workload by 50% while ensuring exceptional service. This sharpened my skills in tracking customer concerns, identifying trends, and collaborating cross-functionally. At National Renal Care, I built MIS dashboards for data-driven insightsCEO insights, equipping me to address customer needs proactively and identify upselling opportunities.
My advanced English proficiency, both verbal and written, allows me to build rapport with diverse individuals while staying calm under pressure. A skilled multitasker with strong organizational abilities, I adapt quickly to change, supported by proficiency in Microsoft Project. My global experience, including managing a Virtual Design & Construction Management System for a $20 billion project at Parsons Brinckerhoff, where I earned the Medupi Achiever’s Award, aligns with Community Phone’s values of action and transparency.
I am eager to bring my customer-focused expertise and years of editing experience to your valuable firm and deliver documents with the highest accuracy and quality. I welcome the opportunity to discuss my contributions to your team.
Kind Regards,
Titus