Mr

To,

The recruitment team,

Date: October 27th of 2025.

Dear Hiring Manager,

I am writing to express my interest in customer service representative role in your esteemed company. With a strong background in customer service and a keen eye for client services, I am confident in my ability to contribute effectively to your team.

During my tenure in American Express previously, I honed my customer service skills by assisting clients with their inquiries, resolving complaints, and ensuring overall satisfaction.

Moreover, I developed a deep understanding of fraud detection techniques and prevention strategies through extensive training and hands-on experience. My ability to remain calm under pressure, coupled with my analytical mind-set, has enabled me to perform effectively and contribute towards success.

I am particularly drawn to this position because it demands the need of prioritising customer satisfaction while maintaining strict security measures. I am eager to leverage my expertise to enhance the customer experience.

Furthermore, I am highly adaptable and thrive in fast-paced environments where collaboration and problem-solving are paramount. I am confident that my dedication

to excellence and my passion for delivering exceptional service align well with the

values of your company.

Thank you for considering my application. I am enthusiastic about the opportunity to

contribute to the success of your team and looking forward to the possibility of discussing how my skills and experiences align with the needs of the company.

Sincerely,

Sarojit Shee